Concepts
Difference: Inventory Item and Service Item
While both the inventory item and service item are sold through POS, there are differences between the two. Let's learn about them and see what we can do with each of them. What's a Service Item or Repair? A Service Item (also called "Repair") is ...
Difference: Warranty Claim for a Service and Warranty Claim for a Part
If you're in the repair industry, you know that warranty claims are inevitable. Faulty parts, incomplete repair or other issues may force an angry customer to bang at your doors. At this time of panic, you are lost in verifying if the warranty is ...
Serialized Inventory Item
Usually, the stores purchase an item of the same model in bulks, and place them in their inventory. So, at this point tracking these items both in the warehouse and on the POS becomes important. For each serial of an item, you can keep track of: When ...
Inventory Item
An Inventory Item is either a repair part or a product that you stock in your inventory. A repair part is an inventory item that can be used in a repair service. A product is a device, accessory or gadget that you can sell to your customers. Here are ...
Device
In RepairDesk, a Device represents an electronic item that the customer brings to your store for a repair. By default, RepairDesk provides you with over 300 Devices that you can use to create Repair tickets. You can always add new Devices to ...
Repair
A Repair is what makes RepairDesk and your shop run. Simply said, it’s a cellphone repairing service for a particular Device that you provide to your customers in return of a repairing fee. In RepairDesk, you setup all the repairing services (or ...
Lock Screen
To enhance the security of our application and prevent unauthorized access, we have implemented a lock screen feature in the Repairdesk. This feature allows users to specify a screen timeout duration according to their preference. If there is no ...
⚡ How to process an Exchange in RepairDesk?
RepairDesk refund module allows you to exchange any item with another one and also generate a new invoice for efficient tracking of the entire exchange process. The workflow is simple. The item the customer wants to exchange is first added to the ...
How to set warranty for a repair part?
A. Setting Warranty Manually Just follow these steps: 1. Go to Inventory. 2, Select Manage Inventory. 3. Open Products. 4. Open a repair item. 5. Under Product Info tab, set warranty in relevant fields (See attached image). 6. Hit Save button. B. ...
How to set warranty for a repair service?
In RepairDesk you can specify warranty for a repair service in multiple ways as listed below: Set a default warranty for all repair services from Store Settings Set warranty for each repair service individually from Manage Repairs Set warranty for a ...