Point of Sale
How to use the RepairDesk Loyalty Program
RepairDesk offers a Loyalty Program feature that allows businesses to engage and retain customers by offering them purchases in-store through loyalty points. This guide will walk you through the steps of setting up and using the RepairDesk Loyalty ...
Shift Schedules
RepairDesk streamlines shift management by allowing you to efficiently handle daily register activities. With features like opening and closing register shifts, tracking cash counts and other tenders in the till drawer during shift changes, and ...
Creating a ticket from Point Of Sale
With RepairDesk’s Point of Sale (POS), you can create a ticket in seconds—capturing customer details, device issues, and repair estimates all in one place. Video Guide: FAQs: How can I make an invoice for an existing Repair Ticket using POS? To make ...
Selling a Product
RepairDesk simplifies your sales process, allowing you to sell products including accessories and parts—all from the same Point of Sale (POS) system. Add Product to Cart Method 1: 1 On the POS, navigate to the Products tab. By default, products are ...
How to Add Payment Method?
How to Setup Payment Methods in RepairDesk As a repair shop, it is important to accept the methods of payment that your target customers prefer to use. RepairDesk provides you with the ability to record payments using different payment methods, ...
How to Process the Warranty Claim for a Repair Part?
Overview If you're in the repair industry, you know that warranty claims are inevitable. Faulty parts, incomplete repair or other issues may force an angry customer to bang at your doors. At this time of panic, you are lost in verifying if the ...
Deposits / Bench Fees
Collecting deposits on repairs helps secure upfront payments, reduce no-shows, and keep your cash flow steady. With RepairDesk, you can easily set up and manage deposits, ensuring a smoother repair process. Watch this step-by-step video to get ...
Advanced Search Option in RepairDesk POS
Introduction RepairDesk POS offers an advanced search feature to efficiently navigate through inventory and find specific items, parts, or trade-ins. By utilizing keyboard shortcuts, users can trigger this functionality, enhancing the user experience ...
Suggestive Sale Alert
Upselling is a sales technique where a seller induces the customer to purchase additional items, upgrades, or other add-ons in an attempt to make a more profitable sale. Introduction With RepairDesk's new feature, suggestive sale alert, businesses ...
Cash Drawer
Overview In certain situations, users may find themselves needing to open the cash drawer manually in Repairdesk. This could include instances where cash or cheques were forgotten to be placed in the cash drawer before closing it after a sale or when ...
How to create a Special Parts Order for a Non-catalogued Part?
In RepairDesk, a Special Part is any item that your business rarely engages with. This could be any item, whether you stock it or not, but you need to serve the customer whenever they come in. With RepairDesk's Special Part feature you can easily ...
Custom Fields
With custom fields you can create a text field for device type, color, special order notes, priority, or anything else that's important to your workflow for a more personalized system that also gives your technicians clarity on repair jobs across the ...
Repair Module Configuration
Repair Settings Configuration The Repair Settings Configuration in Repairdesk allows you to customize various options for creating and processing repair tickets. These settings ensure a streamlined repair process and help enhance customer ...
How to make it compulsory to add network,device location and passcode while making repair ticket?
While creating a repair ticket from POS or directly from Manage Tickets screen, you are asked to enter a device network, device location and passcode/unlock pattern for the device. Employees may skip this step usually, however, it's always a good ...
Manage Expenses
Every business encounters daily expenses. Recording each and every expense transaction is fundamental to get an actual financial picture of a business's expenditures. If these small expenses are not kept in check, soon they have a snowball effect, ...
How To Make It Mandatory to enter IMEI/ Serial Number on POS & Tickets?
While creating a repair ticket from POS or directly from Manage Tickets screen, you are asked to enter device IMEI or Serial Number. Employees may skip this step usually, however, it's always a good idea to record a device's IMEI or Serial Number ...
How to Create A New Task Type?
A lot of our customers had asked us if they can add new task types? Good News! Now you can create new task types according to your business requirements while using RepairDesk. This will help you in defining different sorts of repair jobs and work ...
How to Enable Repair Categories on POS?
Customers come with various sort of devices: laptops, smartphones, wearable or even X-Box. It is very impractical to differentiate what kind of device a customer has brought at the Manufacturer screen on POS or elsewhere. To better organize devices ...
How to make it mandatory to take customer information?
Keeping track of customer information is essential for any business, as it lays the foundation for stronger relationships and future opportunities. Recording customer details effectively ensures that every transaction contributes to a comprehensive ...
How to apply a discount in RepairDesk POS
Discounts are an important part of your sales process and provide a great incentive to your customers to shop with you. RepairDesk allows you to offer both an overall and an in-line discount to your customers. You can offer discounts either in the ...
How can I save an android phone pattern lock?
Absolutely! RepairDesk provides with the option to save android phone pattern lock while creating a ticket. Previously you could only enter alpha-numeric passwords for customer devices. This was quite a pain in those cases in which customer brought ...
Closing a Repair Ticket in POS
You can easily close repair tickets from the POS by simply scanning the ticket label to auto-fill repair details. You also have the option to add upsells, apply discounts accept split payments and print or email a professional invoice—all in just a ...
Switch User Profile (PIN Login)
During repairs, employees often need to access their profiles quickly. Instead of logging off and logging in with a different profile, RepairDesk offers a convenient solution: switching user profiles using a 4-digit Access PIN. This eliminates the ...
Taking multiple/split payments for a sale
RepairDesk allows you the ability to process multiple payment types for a single transaction. For example, customers can pay for half a transaction with cash and the remaining balance with a credit card. Steps: 1. Once all important information ...
Refunds and Exchanges
If a customer is not satisfied with their purchase, they may come back to your store to return or exchange it. RepairDesk refund module allows you to refund to generate a new "refund invoice". RepairDesk covers:- Full refund Partial refund Exchange ...
What is Cash In/Out?
The Cash In/Out feature allows you to easily record and track your incoming and outgoing payments. For example, if you fill up your cash drawer, you can enter the value in "Cash In". And if you make any payments or expenses, you can record them in ...
Opening & Closing Register Shifts
Opening and closing register shifts in RepairDesk ensures every sale, refund, and cash adjustment is accounted for—giving you complete visibility and control over your shop’s daily earnings. Video Guide: ...
How to add new manufacturer?
On the Point of Sale (POS) screen you can easily add a new Manufacturer or Device under Repairs tab. Steps: Add Manufacturer 1. On the POS screen, click on Add Manufacturers. A pop up screen will open where you can enter name of the manufacturer. 2. ...
How does the POS section work?
The Point of Sale (POS) feature in RepairDesk allows you to easily book repair jobs, sell items, and handle trade-ins or casual purchases from one convenient screen. This documentation will guide you through the various functions and options ...
How can I view all the previous orders from POS?
You can view previous orders, either tickets or invoices on POS. Steps: A. View Previous Tickets 1. Go to the POS screen. 2. Click on View Tickets. 3. Now you can see a record of all tickets (Ticket History). You can apply filter to narrow down your ...
Can I pause/ hold a customer order and reopen it later?
Yes, you can hold customers order on POS and you can also reopen it any time. Steps: 1. When you have confirmed order details, click on More Action button and click on Pause Order. 2. Enter a name for the paused order. Click on Pause to hold order. ...
How to print mini receipt, ticket label or full invoice
You can print invoices, check-in receipts, ticket receipts and labels easily with RepairDesk. Once you checkout, from the payment confirmation pop-up, you can easily print ticket label, mini receipt or a full invoice on A4 paper. Steps: 1. Go to the ...
How to add new payment method
If you desire to create an invoice for repair jobs, unlocks, sale of casual or accessory items, you can easily do so with RepairDesk. You can also select from multiple payment methods. Steps: A. Payment Method 1. Go to Settings >> Payment Methods. 2. ...
Can I add new inventory items from POS?
Yes, you can add new inventory items directly from POS. When you click on “Add New” for each section on POS, a new pop up appears where user you add item of any category. Steps: A. Add a Repair product 1. On POS, under the Repairs tab, select or add ...
How can I update item from the list on POS?
Once you add item in the list, you can update quantity, price, tax class or discount of any items in the list. You can also delete item from the list on a single click. In case of repair items, you can edit item in the list and update missing details ...
How Can I Add Items to POS Basket?
RepairDesk POS gives you multiple ways to add items in the order list Add order items by searching Name/Item Number/ SKU or via Bar-code scanner You can simply scan a bar-code via bar-code scanner and add item to an order list or you can also search ...
How can I add or update customer information from POS?
You can add or update customer information easily from POS screen. Steps: A. Update an existing customer: 1. On the POS screen, in the customer section, click on the drop down menu where by default walk-in customer is showing. As you start to enter ...