How to Use Ticket Counter Display in RepairDesk?

Ticket Counter Display (TCD)

RepairDesk’s Ticket Counter Display (TCD), allows you to keep customers updated on repair progress in real time while displaying marketing content like promotions and offers—all on a large screen.

Whether placed in the waiting area or technician workspace, TCD streamlines communication, boosts productivity, and adds a professional touch to your shop.

TCD Video Guide:


FAQs:

What is the Ticket Counter Display (TCD) in RepairDesk?

The Ticket Counter Display (TCD) is a real-time digital screen that keeps customers informed about the status of their repairs. It reduces the need for frequent status inquiries while also serving as a marketing tool to display promotions and special offers.



What are the benefits of using the Ticket Counter Display?
  • Reduces repetitive questions from customers asking about repair status
  • Enhances customer experience by providing real-time updates
  • Increases productivity by allowing staff to focus on repairs instead of answering queries
  • Provides a marketing opportunity to showcase promotions and discounts
  • Creates a professional and organized shop environment
How do I enable the Ticket Counter Display in RepairDesk?
  1. Click on the 9-dots menu in the top-right corner
  2. Navigate to Integrations to access available integrations

  3. In the search bar, type "Ticket Counter Display"
  4. Click the ‘Connect’ button to enable the integration

  5. Once inside the Ticket Counter Display settings, toggle ‘Enable Ticket Counter’ to ON


How do I configure which repair statuses are displayed?
  1. Open the Ticket Counter Display settings
  2. Click on ‘Statuses’ to open the selection panel
  3. Choose the ticket statuses you want to be visible on the display (e.g., In Progress, Waiting for Parts, Ready for Pickup, Completed)

  4. Click Save to apply your selection

What ticket details can be displayed on the Ticket Counter Display?

You can customize which details appear using the ‘Column Visibility’ settings. The available options include:

  • Ticket ID
  • Customer’s First & Last Name
  • Device Issue
  • Assigned Technician
  • Current Repair Status

Enable or disable columns based on your shop’s preference for better readability.


How do I set how often the display refreshes?
  1. Navigate to the ‘Auto Refresh after’
  2. Choose how frequently the display updates with new ticket information
  3. A lower refresh rate ensures real-time updates


How do I control how many tickets are displayed?
  1. Go to the ‘Display Tickets’
  2. Choose one of the following options:
    • Today
    • Last Three Days
    • Last Seven Days
    • All
            

    Can I display promotional images or videos along with repair statuses?

    Yes. To enable promotional content:

    1. Navigate to ‘Enable Custom Media’ and toggle it ON
    2. Tap Choose File to Upload your images or videos that you want to display alongside repair updates
    3. Click Save Changes to apply changes


    How can I hide the status header for a cleaner look?
    1. Go to the ‘Hide Status Header from the ticket counter display’ setting
    2. Toggle it ON to remove status counts from the display


    How do I deploy the Ticket Counter Display in my shop?

    You have three deployment options

    Option 1: Using a Web Browser

    1. Click ‘Copy Display URL’ from the settings page

    2. Open your web browser on a PC, laptop, or tablet
    3. Paste the Display URL and press Enter

    Option 2: Mirror the Display to a TV Using Chromecast or Android Box

    • If using Google Chromecast, cast the browser tab to a TV
    • If using an Android TV Box, install a web browser, open the Display URL, and run the display

    Option 3: Embed the Ticket Counter Display in Your Website

    1. Click ‘Generate iFrame Code’ from the settings page

    2. Copy the iFrame code

    3. Paste it into your website’s HTML where you want the display to appear

    What happens if the Ticket Counter Display stops updating?

    If the display isn’t refreshing properly

    1. Check the internet connection of the device running the display
    2. Ensure the Auto Refresh Rate is set correctly
    3. Try reloading the browser running the display
    4. If using Chromecast or an Android Box, restart the device
    5. If the issue persists, contact RepairDesk Support for troubleshooting


    Can I remove the Ticket Counter Display if I no longer need it?

    Yes, to disable the Ticket Counter Display

    1. Navigate to Integrations from the 9-dots menu
    2. Locate Ticket Counter Display in the list of integrations
    3. Click Disconnect to remove the integration


    Will the Ticket Counter Display work on mobile devices?

    Yes, you can access the Display URL on a tablet or smartphone, but for best visibility, it is recommended to use

    • Laptops or PCs connected to a large screen
    • Smart TVs or external monitors for better readability


    Can I restrict which customers see the Ticket Counter Display?

    No, the Ticket Counter Display is designed for public viewing. If you need customer-specific tracking, direct them to the customer portal (Learn more) or the Repair Tracker instead (Learn more).


    Can I choose to display Organization on the TCD?

    Yes, you can! In the Ticket Counter Display configurations, from the Display columns dropdown, select Organization.

    Select Organization from Display Columns

    Can I control the order in which tickets are shown on the Ticket Counter Display?

    Yes. You can now configure the sort order of tickets displayed on the TCD using the Sort Order dropdown available on the configuration page. The available options include:

    • Created Date – Displays tickets in the order they were created.

    • Ticket Number – Displays tickets in sequence based on their assigned ticket numbers.

    • Due Date – Prioritizes tickets by their due dates so urgent jobs appear first.

    • Due Date & Status – Sorts tickets by due date while also factoring in their status for better visibility of pending or active jobs.

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