How to Mark and Manage Rush Job Repair Tickets in RepairDesk?

Rush Jobs

Last-minute repair requests and high-priority clients can disrupt your workflow, leading to delays, frustrated customers, and overwhelmed technicians. To help you stay ahead, we've introduced the ability to mark repair tickets as ‘high priority,’ ensuring they stand out on your Manage Tickets page. With this feature, your team can easily identify and complete urgent jobs, even across different shifts, keeping your workflow smooth and your customers satisfied.
Watch this video for a quick guide:


Make it Possible by:
Marking Tickets as Rush Jobs
Method 1: 
  1. Create a ticket via POS
  2. In the Ticket Details Section check the box labelled Mark as Rush Job
Method 2: 
  1. Create a ticket via Manage Tickets 
  2. On the top left click on the button labelled Mark as Rush Job
Method 3:
  1. Navigate to Repairs> Manage Tickets and locate the ticket you want to prioritize.
  2. A pin icon is available next to each Ticket ID.
  3. Hover over the pin icon to see the tooltip: "Mark as Rush Job."
  4. Click the pin icon to mark the ticket as a rush job.
  5. In the Filter section, a checkbox labeled "Show Rush Jobs" is available.
  6. Selecting this option displays only rush job tickets in the list.
  7. If rush jobs are included in filter results, they remain at the top for quick access.
What Happens Next?
The ticket moves to the top of the list and is highlighted in yellow for easy identification.
A confirmation message appears: "Ticket ID marked as Rush Job."
Only tickets that are not of the "Closed" type can be marked as rush jobs.

Unmarking Tickets from Rush Jobs
Click the Pin Icon Again
If a ticket no longer needs rush priority, simply click the pin icon again to remove the rush job status.
The ticket returns to its original position in the queue.
A confirmation message appears: "Ticket ID unmarked as Rush Job."
FAQs
Who can mark tickets as rush jobs?
By default, anyone can mark a ticket as Rush Job.

Are there any tickets that cannot be marked as rush jobs?
Ticket statuses which indicate a Closed Status can not be marked as Rush Job.

What happens to a rush job ticket once it is completed?
Once a rush job ticket is marked as completed, repaired, or collected, it is automatically removed from the rush jobs list.


What visual indications are there for rush job tickets?
Rush job tickets are highlighted in yellow to make them easily distinguishable from regular tickets.


Can I see rush job tickets assigned to other employees?
Admin and super admin users can see all rush job tickets. Other users can only see the rush job tickets assigned to them unless the trigger is enabled under Store Settings > Module Configurations > Tickets > Display Tickets (assigned or unassigned) to all employees.


Can the system automatically add rush fee to the ticket?
Not at the moment. You can manually add a "Rush Job Fee" by creating it as a product or miscellaneous item and including it in the transaction to charge the customer.

Is there a log for rush jobs?

All rush job actions (marking/unmarking) are recorded in:

  • Employee Activity Log Report

  • Ticket Logs

This ensures accountability and allows you to track any changes related to rush jobs.