Restore Deleted Items with the Recycle Bin

Restore Deleted Items with the Recycle Bin

Accidentally deleted an important ticket, invoice, product, or service? You can now recover it yourself using the new Recycle Bin page — no support ticket, no waiting, no engineering intervention.

Every deleted item across Inventory, Tickets, Invoices, and Services is stored temporarily in the Recycle Bin, where Super Admins can search, filter, and restore items individually or in bulk.

Who can access the Recycle Bin

The Recycle Bin is restricted to Super Admin users only. Other roles cannot view or restore items from the Recycle Bin. This ensures data recovery is handled by authorized users who understand the impact of restoring deleted records.

What can be restored

The Recycle Bin covers deleted items across the following modules:

  • Inventory — Products, Trade-In items, Miscellaneous items
  • Tickets — All deleted repair tickets
  • Invoices — All deleted invoices
  • Services — Repair services

How to access the Recycle Bin

  1. Log in to RepairDesk as a Super Admin.
  2. Navigate to the Recycle Bin page from the main navigation.
  3. You'll see a list of all deleted items across the modules mentioned above.


Searching and filtering deleted items

The Recycle Bin page follows the same design pattern as other listing pages in RepairDesk (Inventory, Tickets, Invoices), so it should feel familiar.

Filters available:

  • Search by Name, ID
  • Item Type — filter by Product, Ticket, Invoice, or Service
  • Deleted By (Employee) — filter by the employee who deleted the item
  • Deleted Date (Date Range) — narrow results to a specific time window

Restoring a single item

  1. Locate the item you want to restore in the Recycle Bin listing.
  2. Click the Restore action on that row.
  3. A confirmation prompt will appear:
    • "Restore this [item type]? This [item type] will be restored and moved back to [Module]."
  4. Click Restore to confirm.

Once confirmed:

  • The item is moved back to its original module.
  • It is removed from the Recycle Bin.
  • An entry is added to the Employee Activity Log for audit purposes.

Restoring multiple items in bulk

  1. Use the checkboxes on the left of each row to select multiple items — or use the header checkbox to select all items on the current page.
  2. Click Restore Selected from the bulk actions bar.
  3. A confirmation prompt will appear:
    • "Restore [N] [item type]s? These items will be restored and moved back to [Module]."
  4. Click Restore to confirm.

All selected items will be restored to their original modules simultaneously, and a bulk restore entry will be added to the Employee Activity Log.

Note: Bulk restore works within a single item type at a time — you can select multiple products together, or multiple tickets together, but not a mix of different types in a single bulk action.

Employee Activity Log entries

Every restore action is logged in the Employee Activity Log for auditability. This gives you a full audit trail of who restored what and when.

FAQs

Can regular employees access the Recycle Bin?
No. Access is restricted to Super Admin users only.
Will restoring an item also bring back its linked records (e.g. restoring an invoice — does it restore the associated payment or ticket)?
Restoring an item brings back that specific record in its original module. Linked records are not automatically restored unless they were deleted separately and are visible in the Recycle Bin themselves.
Are customer profiles or purchase orders included in the Recycle Bin?
The Recycle Bin currently covers Inventory items, Tickets, Invoices, and Services. Additional item types may be added in future updates.