RepairDesk Payments - FAQs
The terminal's logo is set in Store Settings. You can update the logo there to have it display on the terminal. It takes approximately 5 minutes for the logo to appear after activating the terminal.
Note: If a logo is modified under the store settings, the new logo will display within 5 minutes.
Cash Discount/Surcharge Pricing is currently not available.
No, there are no hidden or extra fees beyond the standard transaction rate. Additional costs may include the monthly Merchant Account fee (billed directly by the processor, not through RepairDesk), the cost of the terminal, and a $20 chargeback fee.
RepairDesk Payments supports all major credit and debit cards. Each transaction is processed at your agreed-upon rate and is treated as a card-present transaction when using the terminal.
Yes! Please provide your most recent credit card processing statement, and we’ll analyze it to offer you the most competitive rates available.
Employee tips are accessible in the Reports dropdown under Employee Reports > Gratuity Report.
Credit card transactions are batched daily at 05:00 PM (PST).
Yes, you can accept payment when using RepairDesk forms. This feature enables you to receive payments directly from your customers through RepairDesk forms, streamlining the payment process and ensuring a smoother customer experience. Please note that this payment feature is integrated for tickets but not for leads.
Getting Started with Payment Integration
Access RepairDesk Forms Integration: First, navigate to the RepairDesk forms integration section within your account. This area allows you to manage and customize your forms.
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Select a Widget Flow: Choose the widget flow you wish to add a payment method to. Click on the specific flow to open its configuration options.
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Add Payments Step: Within the widget flow, find and add the "Payments" step. This addition is crucial for integrating the payment feature into your form.
Edit Payments:
- Click on the "Payments" step you've just added to start configuring it.
- Title of Payment: Provide a title for the payment section. This title will be visible to your customers and should clearly indicate the payment's purpose.
- Payment Instructions (Optional): If you wish to include specific instructions for payment, you can add them here. This step is not compulsory but can be helpful for clarifying the payment process to your customers.
Payment Configuration:
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Access the "Configurations" section to set up your payment options.
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Payment Method: The payment method configured in your settings (e.g., 'RD Pay') will be applied here.
Payment Type: Decide how you want to collect payment. You have two options:
- Flat Deposit Amount: Specify a flat amount that you wish to collect upfront.
- Based on Service Charges: Opt to collect a payment based on a percentage of the service charges.
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Mandatory Payment: Choose whether to make the payment mandatory for your customers. This option can be toggled on or off according to your preference.
Save Your Settings: After configuring your payment settings, click "Save" to apply the changes. Your form is now set up to receive payments from your customers.
The Customer side payment screen will look like this
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After Successful Payment, customer screen will give a success message
Your RepairDesk POS will prompt a notification of received payment.