RepairDesk Integration With Square Terminal

How to Integrate a Square Terminal with RepairDesk

Square Terminal integration in RepairDesk helps repair shops process payments faster and reduce friction at checkout. Instead of switching between systems or manually entering amounts, you can create generate invoices, and complete payments using a single portable device. Moreover,

  • Customers can enter a custom tip or choose from smart tipping options
  • Payments can be accepted via magstripe, chip cards, and NFC
  • Transaction data is automatically sent to the terminal to reduce manual entry
  • Payments are secure and transparent with no lock-in contracts or hidden fees

Available for merchants in Australia, Canada, the UK, Ireland, Spain, France and the US. 

Video Guide:



FAQs

Can I email an invoice with a payment link?
Using the RepairDesk Integration with Square, you have the option of sending customers an invoice with a convenient "Pay Now" button, which they can click to pay their dues online.
Which countries can use the RepairDesk and Square integration right now?
The RepairDesk-Square integration is currently available only to repair stores in the:
  • US
  • UK
  • Canada
  • Australia
Does this integration work with the RepairDesk browser app?
RepairDesk integration with Square terminal will work seamlessly with RepairDesk Classic version. We recommend using Google Chrome browser. 
What hardware is available with the RepairDesk and Square integration?
Square Terminal is the only reader that is supported by RepairDesk at the moment.
Is Tipping / Gratuity supported with the integration?
Yes tipping / gratuity is supported with the integration. 


Can I process refunds for Interac transactions on Square Terminal without requiring the customer’s physical card?

Yes! Previously, refunds for Interac transactions required the customer to be physically present with their card, or you had to disconnect the Square Terminal and process the refund directly from Square, which was both time-consuming and inconvenient.

With the latest update, this limitation has been resolved. You can now process Interac refunds smoothly without the need for a physical card. This enhancement makes the refund process much faster and more convenient for both you and your customers.

What do I do if Square Payment Method Not Visible at Checkout?

  1. Verify Invoice Amount

    • Ensure the invoice total is greater than $0.00

    • Payment methods will not appear for zero-balance invoices

  2. Confirm Active Store

    • For multi-store accounts, verify that you are logged into the correct store location

    • Switch stores if required and re-open the invoice

  3. Check Invoice Payment Status

    • Review the invoice to confirm it has not already been marked as Paid

    • If the invoice is already settled, the Square payment option will not be displayed

What do I do if Payment Request Not Sent to Square Terminal from POS?

Step 1: Sign Out of the Square Terminal

  • Swipe right to left on the Square terminal screen

  • Open the Settings menu

  • Scroll to the bottom and tap Sign Out

Step 2: Sign In Using Device Code

  • On the Square terminal, select Sign in using device code

  • Do not sign in using Square email/password

Step 3: Generate Device Code from RepairDesk

  1. In RepairDesk POS, click the 9-dot menu (top-right corner)

  2. Navigate to:
    Integrations > Payments > Square

  3. If the Square account has multiple locations:

    • Select the correct Square location

  4. A list of connected terminals will appear with a device code next to each terminal

  5. Enter the displayed code on the Square terminal

Successful Connection Confirmation

  • Once linked correctly, the Square terminal will display a black screen with “Powered by Square”

  • This confirms the terminal is successfully linked to RepairDesk

  • Payment requests should now appear directly on the terminal when initiated from POS

OR

  • Navigate to:
    Integrations > Payments > Square

  • Verify that the correct Square account location is selected

  • Reconnect the Square terminal using the device code method outlined above

  • Retry the payment after reconnection


What do I do if Payment is Not Collected – Confirm Button Not Working / Unable to Close Payment Window?

1. Verify Transaction Status in Square

  • Log in to the Square Dashboard

  • Locate the transaction or refund in question

  • Confirm whether the payment or refund has been successfully completed

2. If Payment / Refund Is Confirmed in Square

  • Safely close the payment window in RepairDesk

  • Refresh or reopen the POS session

  • Record the transaction manually in RepairDesk using an offline payment method

    • Enter relevant transaction details from Square (amount, date, TX reference if available)