Repair Tracker Widget
Let customers check repair status and download invoices from your website using their Ticket ID and Last Name. The Repair Tracker Widget is easy to set up, works for all locations, and cuts down on follow-up calls.
Repair Tracker Video Guide:
FAQs
Can I use the Repair Tracker Widget if I have multiple store locations?
Yes! You can generate a universal iFrame code labeled
“For All Stores” or create separate pages for each location with their individual codes.
This gives you flexibility to manage repair status tracking across all your branches.
1
Go to Integrations > Repair Tracker Widget and click
"Click here to view the iFrame Code for your website".
2
Select “For All Stores”.
3
On the website, all your store locations will display as selectable options.
Where should I place the Repair Tracker on my website?
We recommend creating a dedicated page (e.g., “Track Repair”) and embedding the widget there.
You can also link to this page in the footer of your repair receipts, so customers can easily access it anytime.
How to Link the Page in Your Receipt:
1
Go to Module Configurations in your settings.
2
Select Template Editor.
3
Choose the type of receipt you want to edit.
4
Tap on the Action button next to it.
5
Click Edit to link the page.
Do customers need an account to check their repair status?
No, customers do not need accounts. They just need their Ticket ID and Last Name.
What information will customers see when they check their status?
Customers can view the current repair status, see ticket details, and—if available—download a copy of their invoice in PDF format.
How does this help reduce customer support workload?
By enabling customers to track repairs themselves, your team spends less time answering status calls—freeing them up to focus on repairs and in-store service.
Can I customize to translate the widget?
Yes. You can use RepairDesk’s Language Editor to translate the widget into your preferred language,
making it easy to serve a wider customer base.
(Learn More)
Yes! You can generate a universal iFrame code labeled “For All Stores” or create separate pages for each location with their individual codes. This gives you flexibility to manage repair status tracking across all your branches.
Go to Integrations > Repair Tracker Widget and click "Click here to view the iFrame Code for your website".
Select “For All Stores”.
On the website, all your store locations will display as selectable options.
We recommend creating a dedicated page (e.g., “Track Repair”) and embedding the widget there. You can also link to this page in the footer of your repair receipts, so customers can easily access it anytime.
Go to Module Configurations in your settings.
Select Template Editor.
Choose the type of receipt you want to edit.
Tap on the Action button next to it.
Click Edit to link the page.
No, customers do not need accounts. They just need their Ticket ID and Last Name.
Customers can view the current repair status, see ticket details, and—if available—download a copy of their invoice in PDF format.
By enabling customers to track repairs themselves, your team spends less time answering status calls—freeing them up to focus on repairs and in-store service.
Yes. You can use RepairDesk’s Language Editor to translate the widget into your preferred language, making it easy to serve a wider customer base. (Learn More)