How to Manage Repair Services in RepairDesk?

Repair Services

RepairDesk’s Services Module helps you create, organize, and track repairs with ease. Whether you're adding services for specific models, setting up labor charges, or importing services in bulk, the module ensures everything stays structured—so you can focus on delivering reliable and efficient repairs.

Repair Services Video Guide:


FAQs:

What is the difference between Fixed and Hourly service?
The fixed services are your normal services for which you cannot update the quantity. For hourly services, you can update it's quantity to floating point and it will calculate the repair charges by multiplying it with the retail price.
What is the use of adding icon when creating the service?

Currently, you can only associate an icon with your service, but it will not be displayed anywhere. It will be displayed on the POS eventually.


How can I import labor category service?

You can create a labor category service while importing the services. Simply add the labor category name in category field and input the service name. Once imported, the labor category service will be added in the system.

What is the difference between "Use for multiple models" and "Use for all models"?
  • Use for multiple models: The service can be assigned to specific models within a category, allowing flexibility in service offerings.
  • Use for all models: The service is applied to all brands and models within the selected category, saving time when managing universal repair services.
How can I import multiple repair services at once?

To import repair services in bulk:

  1. Click Import in the Manage Services section.
  2. Upload your service file.
  3. Map your data fields to match the required fields in RepairDesk.
  4. Confirm and finalize the import.
  5. If a multi-model service already exists, the new models will be linked. Otherwise, a new service will be created.

Tip: Download the sample file to ensure proper formatting before importing.

Note: In the Sample file if Service Name / Problem , Brand and Category are same against a multi model service, then the model will be associated with that service (The parent service must exist in the system for it to be associated with other models).

If the multi model service does not exist, then a single service will be created even if Category, Brand and Service Name match. This goes for both existing and new import files.

How can I categorize services to keep them organized?

Services can be categorized based on:

  • Category
  • Brand
  • Device Model
Can I edit or delete a service after creating it?

Yes, you can edit a service by:

  • Clicking on the service and modifying its details.
  • Updating pricing, model associations, or descriptions.
  • Clicking Save to apply changes.
  • You can also delete the service.
Can I merge services based on service name, category, and brand?
Yes, you can.
  1. Click Create Service in the Manage Services section.
  2. Enter Service Name, Category, Brand, Model and click on save.
  3. Create another service.
  4. Enter same Service Name, Category, Brand, but a different Model and click on save.
  5. Enable “Use for multiple models” toggle to merge services matching in name, category and brand and click on “Yes, Continue” button to confirm.
How can I set flag notes for the services?
You can set flag notes for services in RepairDesk to help employees provide accurate information about repairs. Go to Inventory > Manage Services > Repairs, select a service, and add important notes in the Flag Note field. When a repair ticket is created, a popup will display the flag note, alerting employees about potential issues or important details. This ensures better communication and helps customers make informed decisions. 
Can I update service prices in bulk?

Yes. Navigate to Manage Services > Bulk Editor, apply the relevant filters (Category and Brand are mandatory), and click Search. Locate the services and update the prices directly in the table. Changes will be reflected instantly in the system.

How can I set a warranty for a repair service?
You can set a warranty for repair services in RepairDesk in three ways. Set a default warranty for all repairs from Store Settings, or specify warranties individually for each service under Manage Repairs. Additionally, you can customize the warranty for a specific repair directly from POS while creating a ticket. If a service warranty is set at Manage Repairs or POS, it will override the default store warranty.