How to Create and Manage Refurbishment Batches
Buying devices to refurbish and resell is a great revenue stream, but tracking the work and the true cost of each unit gets messy fast. Without a clear process, it’s hard to know what you spent bringing a device back to resale condition, or where each one is in the pipeline.
RepairDesk handles this through refurbishment batches. You can group one or many devices into a batch, create repair tickets for them, and track the diagnostics and parts each device needs. As you attach parts and complete the repairs, the cost of that work is automatically added to each device, so once it’s refurbished you know exactly what it cost and the unit is back on hand and ready to sell.
Video Guide:
In this guide, you’ll learn how to create a refurbishment batch, add devices by IMEI or serial number, attach diagnostic notes and parts, and mark repairs complete so each device’s cost updates automatically.
Roles and Permissions for Refurbishment Module
- Access Permission: Employees can view refurbishment batches but cannot create tickets.
- Edit Permission: Employees can create new batches, edit paused batches, and generate refurbishment tickets.
- Delete Permission: The delete option is not available for refurbishment batches.
FAQs:
Q. Can I delete refurbishment batches?
No, the Delete option is not available for refurbishment batches, ensuring that records remain intact.
Q. Can I transfer a refurbishment ticket from one store to another?
No, refurbishment tickets cannot be transferred between stores. If an item needs refurbishment at another location, a new ticket must be created at the respective store.
Q. Can I create a refurbishment ticket for a serial directly from the Item Listing?
1
Click on the Action button next to the serial.
2
Add the serial to a refurbishment batch.
3
Proceed to create the refurbishment ticket.
No, the Delete option is not available for refurbishment batches, ensuring that records remain intact.
No, refurbishment tickets cannot be transferred between stores. If an item needs refurbishment at another location, a new ticket must be created at the respective store.
Click on the Action button next to the serial.
Add the serial to a refurbishment batch.
Proceed to create the refurbishment ticket.