1. Go to Repairs > Manage Invoices
2. Search your invoice using a variety of search filters available.
3. Click View Invoice.
The invoice details are displayed. From here you can track the complete history of this exchange transaction.
4. From the top, click the View Original Invoice link.
This will display the invoice that was generated at the time of first purchase. In this purchase, the refund status of the item can be found right under the item name. You would need this to track exactly invoice of the item that was returned.
A. Yes you can do partial refund. You can decrease the Refund quantity and amount.
A. Yes you can decrease the quantity. e.g previously the invoice was made for 3 items and customer wants to refund 1 item out of 3, now by refund functionality you can refund only one item.
A. Yes you can also change the amount but this amount cannot exceed the invoice amount for that item.
A. When you decrease the amount while doing refund the retail price is adjusted accordingly and reports are also updated.
A. Yes you can refund that invoice which is already partially refunded. Invoice will contain the remaining quantity after partial refund.
A. Yes, you can refund a serialized item using RepairDesk.
Once you open the invoice for refund, if the item is serilized then sold serial will be shown along with item name.
A. No! Currently you cannot refund an invoice that has a bundled item (if it is partially paid). In order to refund that invoice, you will have to pay the invoice first and then you can refund the bundle.
Invoice has been already refunded by Josh on 26 August, 2020 2:07 P.M.
A. In the Accrual based report, the data will be shown based on the accrual accounting method. Since the full amount is shown in the report, whether it is a partial or unpaid invoice. Therefore, it is recommended to use the Cash based reports if you want to view the actual cash in and out transactions.
A. Yes! You can certainly refund that invoice, but the gift card amount will be returned in full (since partial refund is not possible in case of gift cards). From the paid amount, the remaining amount will be distributed among the selected items which you wish to refund.
A. You can view a Restocking Fee label on the refunded invoice. It will show the percentage of the restocking fee charged for each line item.
From this dialog, you can modify or enable/disable the restocking fees for the transaction.