How to Manage Inventory in RepairDesk?

Inventory Management

RepairDesk’s Inventory Management Module allow you to easily organize, search, and track your entire inventory in one place—whether it’s products, trade-in devices, miscellaneous or special orders.

Options like Smart filters, stock alerts, and easy import options streamline your operations, so you always have what you need when you need it.

Inventory Management Video Guide:


FAQs:

Can I set different valuation methods for inventory items?

Yes, RepairDesk supports multiple inventory costing methods:

  • Weighted Average Cost (WAC) – Averages the cost of all stock items.
  • Last In First Out (LIFO) – Prioritizes selling the newest stock first.
  • First In First Out (FIFO) – Prioritizes selling the oldest stock first.

You can configure these methods when adding or updating inventory items.

Note: Make sure the on hand stock is set to 0 when you want to change the valuation method.

(Learn more)
How can I manage new handsets and sell them on RepairDesk?

To efficiently manage and sell handsets in RepairDesk, start by adding them as serialized inventory under Manage Inventory to track IMEIs, warranty status, and specifications. Use the Create Serial option to assign unique serial numbers, ensuring proper stock management. When selling, add the handset to the POS, select the serial number, and complete the checkout process. This ensures seamless tracking of sales, refunds, and warranties for better inventory control. (Learn more)
How can I organize my inventory using the Product Category Tree in RepairDesk?

The Product Category Tree allows you to structure your inventory using categories and subcategories, making it easier to manage, search, and sync with WooCommerce and Shopify.

  1. Go to Store Settings > Module Configurations > Manage Product Categories.
  2. Click Create Category to add a new category or Edit to modify existing ones.
  3. Organize products under relevant categories to improve navigation and enhance the checkout experience.
  4. Sync categories with WooCommerce and Shopify to ensure seamless inventory management across platforms.

(Learn more)
What’s the difference between serialized and non-serialized items in RepairDesk?

Serialized items are tracked individually using a unique serial number (e.g., smartphones, laptops), whereas non-serialized items don’t require individual tracking (e.g., screen protectors, cables). You can choose the item type when adding a product to your inventory.
How can I delete multiple inventory items at once?
If you need to remove multiple items from your inventory, select the checkboxes next to the items, click on the Bulk Action button, and choose Delete Selected Items. If you have multiple stores, you can also select Remove From This Store Only to delete items from one location while keeping them in others.
Where can I add or manage manufacturers and devices in my inventory?

To add or edit manufacturers and devices, click on the Main Action Button at the top of the Inventory page. Select View All Manufacturers to manage manufacturers or View All Devices to edit or add device models.
Can I add multiple items in inventory at once?

You can add multiple items via Import Inventory functionality.
How do I track serialized inventory from the main inventory page?

If an inventory item has serials, you will see the "Show Serials" option under the Valuation Method column. If the item is serialized but doesn’t have serials assigned, the option will say "Create Serials" instead.
Can I restrict staff from editing inventory items?
Yes. You can set user permissions under Employee Roles & Permissions to restrict certain employees from editing or deleting inventory items.
Is there a way to customize trade-in details by adding extra fields?

Yes. You can create custom fields for trade-in items to add additional information:

  1. Go to Inventory > Trade-In.

  2. Click Add Purchase to create a new trade-in entry.

  3. Select Add Line Item, then click Additional Details.



  4. Add a custom attribute name and choose a field type (text field, dropdown, checkbox, or calendar).
How can I move Trade in items to Inventory?

You can move Trade-In items to inventory in RepairDesk by selecting Action > Move to Inventory from the Trade-In listing. Choose to create a new serialized/non-serialized item or add to an existing one, ensuring accurate tracking. Relevant trade-in details like manufacturer, model, condition, and cost are mapped to the new or existing inventory item. The system updates prices using LIFO, FIFO, or WACC methods if discrepancies exist. (Learn more)
Can I convert or move Trade In Item to Serialized Inventory?
Yes. You can convert a Trade-In item to Serialized Inventory by enabling the "Move trade-in item to serialized inventory" trigger in Manage Roles & Permissions. Then, go to the Trade-In section, select the item, and choose to create a new serialized item or add it to an existing one. Confirm the selection, and the item will be moved to serialized inventory. This allows for better tracking and management of trade-in devices. (Learn more)
How can I add a miscellaneous item in RepairDesk?

To add a miscellaneous item:

  1. Navigate to Inventory > Manage Inventory > Miscellaneous

  2. Click on Add Product. Enter the required details such as item name, description, price, cost, and tax.

  3. Once all relevant information is added, click Create to successfully add the item to your inventory.
How can I record a bill payment in RepairDesk?

To record a bill payment in RepairDesk, create an invoice through POS and select the bill payment option. If you need to add a payment to an existing invoice, go to View Invoices and select Print to access payment options. Customers’ bill payment history can also be tracked under Manage Customers > View > Bill Payments History. This helps keep records organized and ensures smooth payment processing. (Learn more)
How can I manage bill payments for multiple network providers?

RepairDesk’s Bill Payments Module lets you recharge multiple mobile networks within minutes! From this section, you can perform following actions against the added providers:

  1. Add/edit new provider
  2. Add/edit network
  3. Add/edit payment plan

To add a new provider, network or payment plan click on ‘Add’ button on the top right corner, you will get the menu. Click on anything, a new popup will appear where you’ll add relevant details.
How do I manage special ordered items in my inventory?

Special ordered items are products not kept in regular stock but ordered on request. To track them:

  1. Go to Inventory > Special Ordered Items.

  2. View purchase orders for requested products.
  3. Track details like item description, quantity, supplier, and status to ensure fulfillment.