How to view call logs in RepairDesk?

This guide outlines how to access and review Aria call logs, as well as calls that were manually answered by your team within RepairDesk, including call details, transcripts, and more.

How to Access Call Logs?

Under the RepairDesk Header, click the Phone icon

View Call Listing Page

You will be redirected to the updated Call Listing page, which is divided into three sections:

a. Call Stats (Top Section)

Displays key call performance metrics at a glance.

b. Filters (Middle Section)

Apply filters to narrow down calls by date range or other attributes.

c. Call List (Bottom Section)

Shows the full list of calls.

You can customize visible columns by clicking the Gear icon on the right.

View Call Details

Click on any call row to open a right-side drawer which will contain important details such as Customer name, phone number along with other important information.

Notes

You can add or view notes against the particular customer. Please note that it only show notes left in the Call listing page. Notes added against the ticket, etc are not included.

Providing access of Call Listing Page to your employees

By default, the call listing page is vissible to admins only but you can provide access to your employees.

To grant access to your employees, go to Store Settings > Employees > User Roles & Access Control > Permissions, and choose the role you want to assign permissions to. In the Permissions section, you’ll find an option for “Call Logs”, where you can enable access to call logs for that specific employee role.