How to Display Parts and Labor as Separate Line Items on Repair Tickets, Invoices & Estimates
Overview
Repair shops often need to itemize parts and labor separately on customer-facing documents whether for tax compliance, transparent pricing, or cleaner record-keeping. With this feature, RepairDesk automatically splits each repair into two distinct line items one for the service (labor) and one for the part across your tickets, invoices, receipts, and estimates.
You get full control over how each line is priced and taxed: choose whether the service charge is tax-exempt, set the part price to retail, cost, or zero, and apply tax rules independently to each line. This is especially useful for shops in regions like the EU, Australia, or parts of the US where tax authorities require labor and parts to be reported separately
Video Guide:
Configuring Part & Service Behavior
The pop-up walks you through three questions:
- Yes – Apply tax on service — Tax will be applied to the service line using your default tax settings.
- No – Keep service tax-free — Service will be treated as tax-exempt.
2. Do you want to charge a price for the part?
- Add part with retail price — The part will be added at its retail (selling) price.
- Add part with cost price — The part will be added at its cost (purchase) price.
- Add part without price — The part will appear on the ticket but won't affect the total.
3. Do you want to charge tax on the part?
- Yes – Charge tax on part — Tax will be applied to the part based on the selected price.
- No – Part is tax-free — No tax will be applied to the part.
A summary of your selected configuration is displayed at the bottom of the pop-up under "Your Configuration", so you can review your setup before saving.
4. Click Save & Enable to apply the configuration.
How It Works Across RepairDesk
Once enabled, parts will appear as independent line items everywhere a ticket is reflected. Here's what changes:
POS Cart
When a repair service with an attached part is added to the POS cart, the part appears as its own line item alongside the service. Both labor and part are itemized separately with their respective pricing and tax behavior based on your configuration.
Ticket Billing Section
On the Ticket Details page, the billing section will display labor and parts as clearly itemized separate entries. Each line item shows its own price and applicable tax.
Estimates
When the trigger is enabled, parts are also treated as independent line items in the Estimate flow — whether the estimate is created from the POS or the Ticket Details page. This separation persists when the estimate is approved and converted into a ticket, ensuring consistency throughout the workflow.
Invoice, Service, and Thermal Receipts
The separation is reflected across all customer-facing documents:
- Invoice — Labor and part shown as separate line items
- Service Receipt — Labor and part shown as separate line items
- Thermal Receipt — Labor and part shown as separate line items
Each receipt clearly displays labor (with its configured tax treatment) and the part (with its configured price and tax). This applies to both printed receipts and generated PDFs.
Deposits, Refunds, and Warranty Claims
Deposits continue to apply only to service charges — parts are excluded from deposit calculations.
- Refunds and Warranty Claims treat parts as independent inventory items. This means you can process a refund or warranty claim specifically against a part without affecting the labor line, giving you more granular control.
Widgets and Payment Integrations
All customer-facing widgets (such as RD Forms and the Customer Portal) and payment integrations will reflect labor and parts as separate line items, ensuring consistency between POS, tickets, receipts, and external interfaces.
FAQs
Yes. In the configuration pop-up, select "Add part without price" under the "Do you want to charge a price for the part?" question. The part will still appear on the ticket but won't affect the total amount.