Every repair shop moves tickets through its own workflow, and keeping customers and staff informed at each stage matters. But manually messaging people every time a device changes hands, or relying on statuses that don't quite fit how you work, slows everyone down.
RepairDesk gives you full control over your ticket statuses and the notifications tied to them. You can enable, edit, or create custom ticket statuses with predefined email and SMS content and macros, then turn notifications on or off per status for both customers and staff. Status types like Open, Closed, and On Hold tell RepairDesk how each ticket should behave, so your team always sees what's active and customers stay updated automatically.
In this guide, you'll learn how to enable and edit ticket statuses, create a custom status from scratch, set up email and SMS notifications with macros, and use status types to control how tickets move through your workflow.