Leads are potential customers that can be converted into active customers. They are individuals or organizations who have expressed interest in your products or services. Managing leads is crucial for the growth of any business, as they represent opportunities for sales and revenue generation.
How RepairDesk Helps in Managing Leads
RepairDesk understands the importance of managing leads effectively and has developed a dedicated module for lead management within the app. Here's how RepairDesk helps you manage and create leads:
1. Generate Leads
In RepairDesk, you can create leads manually or receive them through the
Appointment Calendar Widget
This allows you to capture leads from different sources and efficiently organize them.
2. View Leads
To access the list of leads, navigate to the Repairs tab on RepairDesk and select the "Manage Leads" section. This provides an overview of all your leads in one place, making it easier to track and monitor their progress.
3. Lead Status
Each lead is assigned a specific status that indicates its stage in the sales cycle. RepairDesk offers various lead statuses such as "Won," "In Progress," "Convert to Ticket," "Cancelled," "Expired," and "Lost."
You can easily update the status of a lead by selecting the appropriate option from the drop-down menu.
4. Graphical Representation
The dashboard in the Manage Leads section provides graphical representations of your lead inquiries. The Leads Graph displays the status of all lead inquiries, indicating the number of successfully converted leads, lost leads, and those still in progress. The Referral Chart helps identify the referral channels that generate the most lead inquiries, enabling you to focus your marketing efforts accordingly. Additionally, you can view stats such as the total value of all leads and the revenue generated from leads that have been converted into customers.
5. Search Leads
Searching for specific leads can be like finding a needle in a haystack. RepairDesk simplifies this task by offering search filters that allow you to filter leads based on various criteria such as device IMEI, name, phone or ID, manufacturer, device model, customer name, status, assigned employee, referral source, and date range. You can also conduct a search across all store locations.
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- Search by: This filter allows you to search for leads by their device IMEI, name, phone number, or ID.
- Manufacturer: This filter allows you to filter leads by the manufacturer of their device, such as Apple or Samsung.
- Device: This filter allows you to filter leads by the specific model of their device, such as iPhone 7 or Galaxy S22.
- Customer Name: This filter allows you to search for leads by their customer name.
- Status: This filter allows you to filter leads by their status, such as "Won," "In Progress," or "Cancelled", "Expired", "Lost" or "Convert to Ticket"
- Assigned to: This filter allows you to see all leads that have been assigned to a specific employee.
- Referral Source: This filter allows you to see only those leads which came via a particular referral channel, such as "Google Ads" or "Word-of-mouth."
- From Date/To Date: This filter allows you to view all leads within a specific time period.
- To date (created on): This filter allows you to filter leads by the date that they were created. This can be useful if you are only interested in leads that were created within a specific time period, such as the past week or month.
- From date (Due on) and To date (Due on): These filters allow you to filter leads by the date that they are due. This can be useful if you are only interested in leads that are due within a specific time period, such as the next week or month.
6. Export CSV List
If you want to download a list of all your leads, simply click on 'Action' button and select 'Export CSV'
. This action will generate a CSV file containing all your leads, which you can save on your system for further analysis or reference.
7. Adding a Lead
To add a lead manually, click on the "New Lead" button on the top right corner.
This will redirect you to the Create New Lead page. Here, you can enter customer information, set the lead status and referral source, assign it to a specific employee, and provide relevant lead details.

Additionally, you can add address and contact details for the lead and specify the device details that need repair.
8. Edit/Delete a Lead
To make changes to an existing lead, click on the Action button next to the lead and select "Edit." This allows you to update the lead's information. If you wish to remove a lead from the list, select "Delete." You can also multi-select leads and perform actions such as deleting them.
9. Closing a Lead
You have multiple options for closing a lead in RepairDesk. You can create an estimate for the customer, transfer the lead to another store location if the customer selected the wrong one, or convert the lead into a ticket if they are ready to proceed with the repair/service.
10. Tracking a Lead
Tracking the progress of a lead is essential for effective lead management. RepairDesk provides several tools to help you track leads, including taking notes related to the lead, scheduling follow-up activities such as calls or visits, and sending follow-up emails to build a rapport with potential customers.
11. Transfer Leads
Sometimes, customers may mistakenly select a different store location while booking an appointment. RepairDesk allows you to transfer leads between store locations effortlessly. By using the search filter and enabling the "search on all stores" trigger, you can locate leads from other stores and transfer them to your current store. Alternatively, you can transfer a lead at a later stage by selecting the appropriate option within the lead details and specifying the desired store location and employee assignment.
Key Takeaway
RepairDesk provides a comprehensive and user-friendly lead management module to assist businesses in effectively managing and creating leads. With a centralized system for tracking, monitoring, and analyzing leads, businesses can optimize their sales processes and convert more leads into loyal customers.
A. Yes, Delivery of email and SMS can be tracked through admin history. All Auto Generated and Manual email and SMS can be tracked through Admin history with their date, time and delivery status.