How To Make It Mandatory to enter IMEI/ Serial Number on POS & Tickets?
While creating a repair ticket from POS or directly from Manage Tickets screen, you are asked to enter device IMEI or Serial Number. Employees may skip this step usually, however, it's always a good idea to record a device's IMEI or Serial Number before you start the repair job on it.
Therefore, RepairDesk has introduced a trigger, which when enabled, makes it compulsory for an employee to enter device IMEI or Serial Number while creating a repair ticket, either form POS or Manage Tickets screen.
To set this trigger just follow these steps:
1. Log in to RepairDesk.
2. Head to Store Settings.
3. Click on Repairs.
4. From the list, select Repairs Configuration.
5. On Repairs Configuration. page (as shown in screenshot), enable the trigger: "Admin/Employee must add device IMEI/Serial information before booking a repair job."
5. Once done, click on Save button to implement these changes.
Now whenever an employee is creating a repair ticket, they would be unable to proceed until they enter the IMEI or Serial Number of customer's device.