How to Enable Two-Factor Authentication (2FA) on Your RepairDesk Profile

How to Enable Two-Factor Authentication (2FA) on Your RepairDesk Profile

Two-Factor Authentication (2FA) adds an extra layer of security to your RepairDesk account by requiring a second verification step during login. You can choose between Email Verification or an Authenticator App based on your preference.


🛠️ Steps to Enable 2FA

Step 1: Go to Your Profile Settings

  • Navigate to Store Settings > My Profile.

  • Scroll down to the Security section.

Step 2: Enable Two-Factor Authentication

  • Turn on the Two-Factor Authentication toggle.

  • You’ll be prompted to select your preferred authentication method:

    • Email
    • Authenticator App


đź“§ Option 1: Enable 2FA via Email

  1. Select Email as your preferred method.

  2. Once enabled, each time you log in, a 6-digit verification code will be sent to your profile’s registered email address.

  3. Enter the code on the login screen and click Verify Code to continue.

  4. You can optionally check "Remember this device" to skip verification on future logins from the same device.


📱 Option 2: Enable 2FA via Authenticator App

  1. Select Authenticator App as your method.

  2. Download the Google Authenticator app from the Play Store or App Store.

  3. In the app, tap the "+" icon and choose Scan a QR Code.

  4. Scan the QR code shown on your screen in RepairDesk.

    • Can't scan the code? You can also enter the manual setup key displayed below the QR code.
  5. After scanning or entering the key, the app will generate a 6-digit code.

  6. Enter the code into RepairDesk to complete setup.

  7. From now on, during login, open the Authenticator app and use the generated code to sign in.

Why am I seeing the 2FA screen even though I haven’t enabled it?
You may be prompted to complete 2FA if you’re logging in from an unrecognized IP address. This is a security measure to prevent unauthorized access to your account.
Can I skip 2FA for future logins?
Yes, on the verification screen, check "Remember this device" to avoid 2FA prompts on trusted devices in the future.
What if I lose access to my authenticator app?
Please contact RepairDesk support to help recover your account access.
 â€‹