How to Enable Two-Factor Authentication (2FA) on Your RepairDesk Profile

Two-Factor Authentication (2FA) adds an extra layer of security to your RepairDesk account by requiring a second verification step during login. You can choose between Email Verification or an Authenticator App based on your preference.

🛠️ Steps to Enable 2FA

Go to Store Settings > Account > Profile and scroll down to the Security section.

Turn on the Two-Factor Authentication toggle and select your preferred authentication method.

A 6-digit verification code will be sent to your registered email address each time you log in.

Enter the code on the login screen and click Verify Code. You can enable Remember this device to skip future verifications.

📱 Option 2: Enable 2FA via Authenticator App

Select Authenticator App as your authentication method.

Download the Google Authenticator app from the Play Store or App Store.

Open the app, tap the + icon, and choose Scan a QR Code.

Scan the QR code shown in RepairDesk or enter the manual setup key if scanning is not possible.

Enter the generated 6-digit code to complete the setup.

Use the code generated by the Authenticator app during each login.

FAQs

Why am I seeing the 2FA screen even though I haven’t enabled it?

You may be prompted to complete 2FA if you’re logging in from an unrecognized IP address. This is a security measure to prevent unauthorized access to your account.

Can I skip 2FA for future logins?

Yes, on the verification screen, check "Remember this device" to avoid 2FA prompts on trusted devices in the future.

What if I lose access to my authenticator app?

Please contact RepairDesk support to help recover your account access.