How to add a new special part to a ticket

Need to order a unique part that isn’t in your regular inventory? With RepairDesk, you can easily add a Special Part directly from the Add Part dropdown in the parts drawer. Whether you're scanning a SKU using Scan Pro or entering details manually, this feature ensures that you can quickly source and track one-off parts with minimal hassle. Plus, you have the flexibility to add the part to an existing Purchase Order (PO) or generate a new one automatically. Let’s walk through how you can add a special part seamlessly!

Select Add Special Part option from the Add part dropdown in the parts drawer to create a special part.

Input the SKU using Scan Pro to fetch the details from supported suppliers, or fill in manually.

Mandatory fields include:

Name, Required Qty, Unit Cost, Supplier

Additional fields include:

Retail Price, Order Link, Order Notes, Order/Received Date
Tax Exclusive/Inclusive option.

Choose whether the special part should be added to an existing Purchase Order or create a new one. If set to Yes, a new PO will be generated upon clicking on the save button along with the special order card on the right hand side.