How to add a new repair part & process a warranty claim for a repair part

Managing repair parts efficiently is key to keeping your repair shop running smoothly. Whether you're adding a new screen replacement, a battery, or any other component, RepairDesk makes it easy to track inventory and pricing.

With just a few clicks, you can create a new repair part, search for vendor details using Scan Pro, and fill in essential fields like pricing, stock levels, and warranty information. Let’s walk through the process of adding a new repair part to your inventory, ensuring seamless stock management and accurate record-keeping.

Click on Add Part option in the parts drawer.

A new drawer will open to create a new repair part.

Try to search the vendors SKU using Scan Pro functionality to fetch the part information, or enter the details manually.
Fields for a new repair part include:

Name, Category, Sub-Category, Manufacturer, Device/Model
Condition, Cost Price, Minimum Price, Retail Price, On Hand, Tax Class
Supplier, Warranty, Stock Warning, Reorder Level, SKU Code, UPC Code
Inventory Valuation Method
Tax Exclusive or Tax Inclusive radio button
Show on POS option.

Fill out all the mandatory fields to add a new repair part.

How to Process a Warranty Claim for a Repair Part

First, you need to make sure that the repair part that you added to the ticket has a warranty.

When the customer returns with a warranty claim, simply click on the part tag.

A repair part drawer will open. If the part has been used, you will see the warranty claim option under the on hand column.

Simply click on the warranty claim option, add the replacement reason and update the status, whether it’s faulty or broken.

Then, click Save. RepairDesk will automatically adjust inventory levels, update ticket history, and update the part status.

FAQs

Can I update the quantity of a part attached to a ticket?

Yes! You can easily increase the quantity of a part added to a ticket. Simply click on the quantity field in the part drawer to make it editable, enter the desired quantity, and press Enter or click outside the field. The quantity will be updated instantly.

However, please note that you cannot add quantity more than the available stock.