How does the POS section work?
The Point of Sale (POS) feature in RepairDesk allows you to easily book repair jobs, sell items, and handle trade-ins or casual purchases from one convenient screen. This documentation will guide you through the various functions and options available in the POS feature.
To access the POS feature, log in to your RepairDesk account and navigate to the main dashboard. Look for the "POS" option and click on it.
For unlocking a device, click on Unlock tab.
To add products, click on Products tab.
To add trade-ins, click on Trade In tab.
You can add customer details by clicking the plus sign in front of the customer name. A new popup will appear to add all relevant customer information.
You can also enable SMS or email feature for the specific customer.
Outstanding Balance Alert:
If there is an outstanding balance or flagged notes, it will display an alert popup. If user clicks on the 'Outstanding Balance', the system will redirect the user to the invoice listing page.
Automatic Filters:
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Apply filters automatically on the invoice listing page based on available customer details.
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If the customer has an email, apply the filter for that email.
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If the email is not available, apply the filter based on the phone number.
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If neither email nor phone number is available, search invoices based on the customer name.
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Apply filters for invoice status to show unpaid and partially paid invoices.
Adding a Repair Service
Let's take an example, you want to repair a tablet. Click on the "Tablet Repair" button to add a device.
Click "Apple" or any other company from which your device belongs.
Suppose it's iPad 6. Click on "iPad 6"
Select relevant service. Costs here are preset by you.
Click "NEXT STEP". Note: Now you can also skip Part selection by enabling a trigger in Store Settings.
If you want to add any part then Click "ADD PART"
If it's in your inventory then click on inventory item, otherwise click "SPECIAL PART ORDER" to purchase from outside.
Add relevant details for your part.
Click “NEXT STEP”
Add relevant details of the device.
If the device is locked by a passcode, click “Passcode” and enter it. If it's locked by pattern, click “Pattern Lock”, draw the pattern, then click “Save”.
Click the “Diagnostic Note” field and add any necessary notes.
Repair charges are calculated automatically, but you can adjust them as needed.
Click “Device Pre-Repair Condition Checklist” to add condition details.
Click on the three dots and select “Manage Custom Fields” to add additional fields.
Click “CONFIRM”. The order will appear on the left.
Click “Checkout” to complete the transaction. This will generate a repair ticket, send an SMS and email to the customer, and allow receipt printing.
Click “Confirm” if everything looks good. You can print thermal receipts, stickers, or invoices from here.
FAQs
We've added a ‘Clone’ option in POS and New Ticket UI to help with this. If you're offering multiple services for the same device but with different prices, you can now quickly duplicate the asset info into a new line item. This way, you won’t have to enter the same details again—just clone the asset and select the new service with its price. It’s fast, easy, and helps avoid mistakes.
New Ticket UI
POS
Store Settings > Sales > Point Of Sale Configuration