How can I set serial as the default input field when creating a ticket?
While creating a repair ticket from POS or directly from Manage Tickets screen, you are asked to enter device IMEI or Serial Number.
It depends upon a business that either they enter serials while booking a repair or in some cases they use IMEI.
Based on your business requirements you can set the default input fields while creating a ticket.
To set this trigger just follow these steps:
2. Once done, click on the Save button to implement these changes.
FAQ
Q. Is there any way I can disable IMEI criteria while creating a ticket?
A. yes you can do that by setting default criteria as serial and then you can disable IMEI field.
A. yes you can do that by setting default criteria as serial and then you can disable IMEI field.