How can I add Device Location?

How can I add Device Location?

You can easily add the location of the device with RepairDesk. This will enable you to know where the device pertaining to a certain ticket has been placed.

  1. Go to Manufacturer > Devices > Problems > Parts > Details while generating the ticket.
  2. There under the Device Location select available locations. If a location isn't available, you can create new device locations from the store settings.



To change the device location of an existing ticket: 
  1. Go to Repairs > Manage Tickets.
  2. Check the corresponding ticket and click Action and then View from the drop down menu. 
  3. In the Customer Asset Information section, locate the Physical Location field.
  4. Click the field to open the dropdown menu.
  5. Select the desired physical location from the list.
  6. Once selected, the physical location will be automatically updated on the ticket.