Employee Productivity Report

Employee Productivity Report

Employee Productivity Report will allow you to analyze performance of your employees. You can see compare productivity and time utilization of employees along with analyzing how much sales they have generated.

Steps:
1. Go to Reports >> Multi Store Report >> Store >> Employee Productivity Report.



2. In the Employee Productivity Report there are various sections:
a) You can view specific results by applying filters on the Search Filter
b) Under Top Employees By Sales section you can view your top three employees by sales.
c) In Employee Sales Analysis you can compare the sales brought by each employee. Sales target can be set to check if employees were able to reach it or not.
d) Employee Repair Jobs Analysis allows users to view productivity and time utilization by employees for repair jobs. Time utilization can be calculated on the basis of how much time a repair takes.



3.  Graphs in Employees Sales Analysis can tell you each employee's sales, targets, performance and commissions.


4. Sales target for each employee can be set by going to Settings >> Employees >> Manage Employees and updating employee. Here on the employee information screen you can set sales target for the employee.




5. You can view an employee's productivity and time utilization on the Employee Productivity Report. Time utilization is calculated on the basis of Average Job Time for each repair. This can be set by going to Inventory >> Manage services >> Repairs, selecting a repair and entering the Average Job Time in minutes in the relevant field.  



FAQs

Why doesn't the Employee Productivity Report show all the repair work done in my selected date range?

Previously, the Employee Productivity Report filtered data based on the ticket creation date — meaning if a ticket was created in one month but the repair work was performed in another, the productivity for the actual work period wasn't captured in the report.

This has now been updated. When you select "Repair Wise" as the criteria and apply a date range, the report will now filter tickets based on when the repair timer was active — not when the ticket was created. This gives you an accurate view of each employee's productivity for any time period, regardless of when the ticket originated.

How it works:

  1. Navigate to Reports → Employee Productivity Report.
  2. In the Criteria filter, select Repair Wise.
  3. Choose your date range using the From Date and To Date filters.
  4. Click Search.

The report will now display tickets where the repair timer was started or had activity logged within the selected date range — including tickets created outside that range.

Important behavior notes:

  • If a single ticket has repair timer activity across multiple days within the selected range, it appears as one row with aggregated metrics (total repair time, working hours, etc.).
  • If multiple employees logged time on the same ticket, each employee's productivity is attributed individually based on their own timer entries — the same ticket may appear under multiple employees' rows.
  • The "Created Time" column still shows the original ticket creation date for reference.
  • The "Date Wise" criteria continues to filter by ticket creation date as before — no change to that behavior.