How to Set Up Employee Commissions in RepairDesk?

Employee Commissions

RepairDesk’s Employee Commission Module, allows you to  motivate your team, drive performance, and maximize profitability with flexible, easy-to-configure commission rules that can be employee-specific, category-based, or item-level.

Employee Commissions Video Guide:


FAQs:

How can I assign employee commissions?

You can assign employee commissions through three methods:

  • Employee-based commission:

    Navigate to Settings > Employees > Employee Commissions> Select an employee > Tap Action > Update > Set commission rates for different service categories (% or $) > Tap Save

  • Category-based commission: Go to Store Settings > Module Configurations > Manage Product Categories > Select a category > Add Commission > and Enter a percentage or fixed amount.

  • Item-based commission: Navigate to Inventory > Manage Inventory, select an item, go to the Prices tab, enable the Commission trigger, and enter the desired commission percentage or fixed amount.


How is commission assigned based on roles?

Commission can be assigned in three ways:

  • Salesperson Commission: Assigned when an employee creates an invoice.
  • Technician Commission: Assigned when a repair is marked as completed.
  • Split Commission: Shared between the salesperson and technician based on predefined settings.
  • Attachment Commission: Technician will get commission for repair and Sales Rep will get commission for accessory.


How does commission work when a refund is issued?
  • If "Refund Commission" is enabled: Any refunded invoice will result in the commission being reversed from the employee’s account. If the commission has already been paid, a negative balance will be created, which will be adjusted against future commissions.
  • If "Refund Commission" is disabled: Refunds do not impact employee commissions, and no reversal occurs.


How can employees check their earned commissions?

Employees can check their commission earnings by:

  • Clicking on 9 dots > My Commission.

  • Going to Reports Mega Dropdown > Employee Reports > My Commission.

This report provides a detailed breakdown of commissions based on services, categories, and individual items.


Can I void an employee’s commission?

Yes, commissions can be voided by:

  1. Navigating to Reports Mega Dropdown > Employee Commission Report.
  2. Finding the invoice with the commission you want to void > tap on the Trash Icon to Void.

    Important Notes

    • Voiding a commission is irreversible.
    • If the commission was already paid, voiding it will create a negative balance, which will be deducted from the employee’s future commissions.
    • You can multi-select invoices to void multiple commissions at once by checking the checkboxes and tapping Void.
                         

    How is commission assigned when a repair ticket is transferred between stores?
    • In-house Transfers: If a ticket is transferred to another store and the “Technician gets commission after repair job is done” trigger is enabled:
      • The technician who completes the repair at Store 2 will earn the commission.
      • Once the repaired ticket is sent back to Store 1, an invoice must be created for the commission to be assigned correctly.
    • Physical Transfers: If a ticket is transferred physically to another store, the commission will follow the settings of the receiving store.

    Key Requirement:

    For in-house transfers, the invoice must be created at the parent store; otherwise, the commission assignment will be incorrect.



    How is commission calculated when an overall discount is applied to an invoice?

    When an overall discount is applied, commission is calculated on the pre-discount invoice total. Example: If an invoice total is $500 and a 10% discount ($50) is applied, the commission will still be calculated on $500.
    How is commission calculated when a refund invoice is issued?
    • If refund commission is enabled, commission will be removed from the employee’s account for the refunded invoice.
    • If refund commission is disabled, the refund will have no impact on the employee’s commission.
    How do I set commissions for specific repair services?
    1. Go to Inventory > Manage Services > Repairs.
    2. Select a repair service.
    3. Under the Prices tab, enable the commission trigger and enter the commission percentage or amount.

    4. Click Save.

    How is commission paid to employees?

    Employee commission is paid through the Employee Payroll Report, which accumulates all commission earnings along with regular payroll.

    Steps:

    1. Navigate to Reports Mega Dropdown > Employee Payroll Report.
    2. Verify the commission amount.
    3. Process the payout by selecting the rows and tapping Pay Now. (Learn more)

    Once a commission is paid via payroll, its status will change to Paid in the Employee Commission Report. (Learn more)

    How can I track commissions paid vs. pending payments?
    • Navigate to Employee Commission Report.
    • The report will display commissions categorized as:
      • Pending: Commissions yet to be paid.
      • Paid: Commissions that have been processed through payroll.
      • Voided: Commissions that were canceled or reversed.
    Can I disable employee commissions globally for a specific employee?
    Yes! On the Manage Employee Commission page, there is a new toggle option called "Disable Commissions" for each employee.

    When enabled, this will disable commissions for that employee across all modules, overriding any item- or category-level commission settings. This gives you an easy way to stop commissions for individual employees without affecting the rest of your setup.