Deposits / Bench Fees

Deposits / Bench Fees

Collecting deposits on repairs helps secure upfront payments, reduce no-shows, and keep your cash flow steady. With RepairDesk, you can easily set up and manage deposits, ensuring a smoother repair process. Watch this step-by-step video to get started:

Video Guide


FAQs:

Can I make the "Charge Deposit" box checked by default all the time?

Yes, you can enable the "Charge Deposit" box by default by following these steps:

1

Go to Store Settings > General Settings.

2

Scroll down to the Deposit Section.

3

Enable the "Check the 'Charge Deposit' box by default" trigger.

Enable Charge Deposit
4

Click Save Changes to apply.

This will automatically check the "Charge Deposit" box on the POS screen for every repair ticket, though you can still uncheck it manually if needed.
Can I enable dual tax on deposits?

Yes, you can enable dual tax and charge tax on deposit amounts by following these steps:

1

Go to Store Settings > Tax Configuration and ensure Dual Tax is enabled.

Enable Dual Tax
2

Go to Store Settings > General Settings.

3

Find the option "Do you charge tax on deposit amount?" and select Yes.

Enable Tax on Deposit
4

Select the relevant tax classes to apply.

Tax Classes

Once configured, the tax classes will automatically populate when charging a deposit.
Can I charge deposit from new ticket UI?
No, currently you can only charge deposit from the POS screen.  
Can I change the deposit amount on run time?

You can change the deposit amount both before and after confirming the ticket.

Change Deposit Before Confirmation
Change Deposit After Confirmation

How do I collect remaining amount after the deposit has already been paid?
1

Enter the Ticket ID on the POS to open the ticket.

Enter Ticket ID on POS
2

Or, open the ticket via Manage Tickets and tap on Checkout.

Open Ticket via Manage Tickets

The due amount will be displayed, and you can confirm the transaction.
Can I process refund for a deposit?

You can refund a deposit by following these steps:

  • From POS, go to View Invoices.
  • Search using relevant filters (Customer, Ticket ID, Invoice ID, IMEI/Serial, Status, Order Date). Learn More
    • View Invoices

    If a deposit was collected, it will be shown as a separate line item in the refund pop-up.

    Refund Pop-up

    To deduct the deposit:

  • Tap on Refund Details.
  • Switch to the Amount tab.
  • Add the deposit amount and tap Save.

    •