Customer Groups and Third-Party Billing

Customer Groups and Third-Party Billing

Managing customers efficiently is crucial for repair shop owners, especially when dealing with different pricing structures for wholesale buyers, corporate clients, or other customer segments. RepairDesk allows you to create Customer Groups, assign discounts, and enable Third Party Billing to invoice a different party for purchases made by a customer group.

Creating a Customer Group

1

From the top navigation bar, go to Customers > Customer Groups.

Navigate to Customer Groups
2

View Existing Groups – Here, you will see a list of all existing customer groups.

View Existing Groups
3

To modify an existing group, click Action > Edit next to it.

Edit Existing Group
4

Add a New Customer Group – Click on Add Customer Group to create a new group.

Add New Customer Group
5

Enter a Customer Group Name (e.g., Corporate Clients, Wholesale Buyers).

Enter Customer Group Name
6

Set Discounts for the Group – Define discount percentages for different service categories such as Repairs, Unlocking, Accessories, Trade In, and Casual.

7

Assign a Tax Class (Optional) – Select the applicable Tax Class for this group.

Assign Tax Class
8

Specify the Payment Terms (Optional) for the group (e.g., Due Upon Receipt, Due within 15 days).

Specify Payment Terms
9

Choose to Enable Loyalty Rewards – You can choose between Default Loyalty or Custom Loyalty.

Loyalty Rewards
10

Enable Third Party Billing – If you need to invoice a third party for this group's purchases, check the option.

Enable Third Party Billing
11

Click Save to finalize the Customer Group.

Assigning Customers to a Customer Group

1

Navigate to Customer > Manage Customers.

Manage Customers
2

Tap the pen icon next to the customer’s name you want to assign the Customer Group to.

Edit Customer Group
3

In the Customer Group field, choose the appropriate group.

Select Customer Group
4

Click Update to apply changes.

5

When populated on POS, the Customer Group details will appear.

POS Customer Group Details

Viewing Customer Lists

1

You can Filter Customer Group members through the Manage Customer Listing by applying a Customer Group filter.

Customer Group Filter
2

Similarly, Check the Display third party customers checkbox to view Third Party Billing Customers.

Display Third Party Customers

Setting Different Prices for Customer Groups

1

Navigate to Inventory > Manage Inventory> Products

Navigate to Products
2

Tap on the item ID to open the item for which you want to set different prices against.

Open Item
3

Go to the Pricing Tab and Set Custom Prices for Each Customer Group.

Set Custom Prices
4

Tap Save Item to finalize changes.

Note: If a Sale Price is set for an item, it will override the retail price assigned to a Customer Group

FAQs:

What is a Customer Group in RepairDesk?

A Customer Group is a category that allows you to assign predefined discounts, pricing, tax settings, and third-party billing to a group of customers, streamlining billing and pricing management.


Can I create multiple Customer Groups?

Yes, you can create as many Customer Groups as needed, each with different pricing, discounts, and billing settings.


What happens if a customer is marked as ‘Individual’?

Customers in the Individual category are not assigned to any group and do not receive group-specific discounts or third-party billing benefits.


What is Third Party Billing, and how does it work?

Third Party Billing allows businesses to invoice a different entity for purchases made by members of a specific Customer Group.


Who receives the invoice when Third Party Billing is enabled?

The Third Party associated with the group receives the invoice, not the individual customer.


Can I disable Third Party Billing later?

No, Third party billing cannot be disabled.


What is the pricing priority in RepairDesk?

If multiple pricing structures are set, RepairDesk follows this order:

  1. Sale Price (Highest Priority)
  2. Customer Group Retail Price
  3. Individual Retail Price


Can I apply different tax settings for Customer Groups?

Yes. While creating or editing a group, assign a Tax Class to apply the correct tax rate automatically.


Can Customer Groups be deleted?

Customer Groups which do not have Third Party Billing can be deleted from the Action Button. However, Customer Groups with Third Party Billing associated cannot be deleted.

Third Party Billing Info