Introduction
To facilitate different metrics and statistics of your store processes, RepairDesk has brought forth the addition of the Business KPIs. The Business KPIs will give you an in-depth view of your multiple stores and see how they are proceeding and whether they are working up to the standards that you have set out for them or not. If not, you can always pinpoint to see where the problems lie to change that.
How to Access?
You can access the Business KPIs by clicking on your store name anywhere on your RepairDesk account which would lead you to the dashboard screen.
You will now be able to see the option of Business KPIs on the dashboard screen. When you click on the Business KPIs tab, you will be able to view your Business KPIs.
Only super admins on your RepairDesk account would be able to view the Business KPIs option and you can always give another user access to the Business KPIs by customizing the role and permissions.
Important: Your accounting method chosen will have a direct impact on most metrics shown to you on the Business KPIs. Cash-based accounting will show you a change in accounts when you actually receive the cash. Accrual-based accounting will show you a change in accounts whenever a sale is made.
Company View
The Company View of the dashboard will show you your company health and the metrics involved with your overall business outcome from a store. You can always switch the store you want to see the progress of from the store switcher on the top right.
Technician Scorecard
In order to get an in-depth view of your employee performance we have created the Technician scorecard. It can give you a rundown on who your top performers are and see how much revenue the employees that fix your tickets generate for you.
Call Metrics
Call Metrics is a new dashboard view that we have only introduced for our customers who have themselves integrated with PhonePro with us. It will give you an insight into how many calls you are getting, what calls are getting missed and how long an average call lasts etc.
Items and Customers
It can be of vital significance if you can understand how your business operates in terms of selling or fixing a type of item. With our items and customers’ dashboard, you can do just that. You can see your hottest selling items and your hottest repairs that are in demand. These lists will only show you your top 10 items and customers.