• Track work history of a device
• Store hardware configurations or any other information needed for a specific product
• Quickly open tickets associated with the devices (assets) from the Asset page by one click.

1. Go to the Customer section.
2. Click on Asset Management.
   

• Store: Display assets by store location.
• Category: Group assets by type.
• Asset Name: Quickly find a specific asset.
• Customer: Filter assets by customer.
• Ticket Id: Search assets with reference to repair tickets.
• IMEI/Serial: Identify devices with unique codes.
• Additional Data: View extra details for each asset.

• Click on "Export" in the top right corner to  download your asset data in .xls file.

• Click on the settings icon in the column to personalize your table view.

• Assets column now added to the Customer details view.

Manually Create a Customer Asset

You can now manually create a customer asset without linking it to a repair ticket. This is useful when you want to pre-register customer-owned items or maintain an inventory of assets that may come in for service later.

1. Go to the Manage Customer Assets listing page.

2. Click the “Create Customer Asset” button on the top right of the Assets listing page.
   
   

3. Fill in the asset details:
   
   

   • Customer Name (select from existing customers)

   • Asset Name (e.g. iPhone 15)

   • IMEI / Serial Number

   • **Type (**Repair Category)

   • Brand & Model

   • Any other custom fields you’ve configured under Store Settings> Manage Repair Categories > Manage Custom Fields
     
     

4. Click Save.

The asset is now linked to the customer and available for future use in repairs or tickets.

💡 Tip: You can also create a customer asset directly from a customer’s Details Page under the Assets tab. This is especially useful when reviewing or updating customer information.

✅ View Customer Assets and Repair History:

Once customer assets are loaded, you can view their full repair history and even check them in for a new repair — right from the POS or New Ticket UI.

1. When you load a customer on the:

   • POS
     
     

   • New Ticket UI
     
     

2. You’ll be able to:

   • View all assets linked to the selected customer

   • See a Repair History log for each asset, including:
     
     

     • Asset ID
     • Asset Name
     • Asset Type
     • Asset Issues
     • IMEI/Serial
     • Last Ticket ID
     • Last Service Date
     • Assigned To
     • Asset Status
     • Last Invoice
     • Created Date

🛠️ Check-In an Asset for Repair:

1. Click the “Check-In” button next to the relevant asset.
   
   

2. A new ticket will open with that device information pre-filled.

3. Select the required service, issue, and continue with the ticket creation process.

💡 Tip: Use this feature to track repeat issues, identify warranty claims, or quickly pull up past service details — all without leaving the POS or Ticket screen.

FAQs