AKKO Integration

AKKO Integration

Overview

The Akko integration allows RepairDesk merchants to offer device insurance plans to customers directly from the Point of Sale (POS). With this integration, merchants can pitch and sell Akko insurance plans at checkout, giving customers optional protection plans such as screen coverage on a monthly or annual basis.

The integration is designed to be simple to set up and easy to use during checkout, enabling merchants to generate additional value without disrupting their existing POS workflow.

How It Works

1. Enable Akko Integration

  1. Log in to RepairDesk.

  2. Navigate to Integrations.

  3. Search for Akko in the integrations list.

  4. Click Connect.

On the setup screen:

  • Review the integration overview, scope, and benefits.

  • Go to Setup tab and enter the required credentials:

    • Partner Store ID (PSID)

    • Partner Sales Rep ID

Both values are provided directly by Akko.

  1. Click Enable.

2. Access Akko Plans from POS

  1. Go to the Point of Sale screen.

  2. Search for or select an existing customer.

  3. Click on Sell Plan button.

This opens the Akko plan selection modal.

3. Select an Insurance Plan

  • RepairDesk fetches all available Akko plans in real time.

  • Merchants can view:

    • Plan type

    • Coverage details

    • Benefits

    • Pricing

  • Customers can choose between:

    • Monthly

    • Annual billing cycles

Example:

  • Selecting a Screen Protection Plan on a monthly basis.

4. Optional Device Information (Optional Step)

Merchants may see optional input fields such as:

  • Device information

  • IMEI / Serial number (if applicable)

These fields are not mandatory.
Merchants can skip them and proceed directly to checkout.

5. Akko Direct Checkout

  • Clicking Proceed to Checkout redirects to Akko Direct Checkout.

  • This is not a deep integration:

    • The insurance transaction is not logged as an invoice in RepairDesk.

    • Payment is processed entirely via Akko.

On the checkout screen:

  • Enter customer payment details.

  • Agree to Akko’s terms and conditions.

  • Complete the plan purchase.

6. Confirm and Log the Plan

After checkout:

  • Merchants are prompted to confirm whether the plan was successfully sold.

  • A clear message indicates:

    • Akko Direct Checkout was used

    • Closing the popup without confirmation will not log the plan in RepairDesk

Additional options:

  • Switch between monthly and annual plans if required

  • Review:

    • Plan name

    • Billing cycle

    • Pricing

Click Confirm Sale to associate the plan with the customer.

7. View Plan in Customer Profile

Once confirmed:

  • The customer record shows the number of associated Akko plans

  • Plan details are visible in:

    • POS 

    • Customer Profile > Akko Plan section with full plan details

Merchants can review the customer’s insurance coverage at any time.

FAQs

Is this a deep integration with Akko?

No. The integration uses Akko Direct Checkout. Payments and invoices are handled by Akko and are not recorded as RepairDesk invoices.


Are Akko plan payments logged in RepairDesk?

No. RepairDesk only stores plan association details, not payment or invoice records.


Are device details mandatory when selling a plan?

No. Device-related fields are optional and can be skipped.


What happens if I close the confirmation popup?

If the popup is closed without confirming the sale, the plan will not be logged against the customer in RepairDesk.


Can customers switch from monthly to annual plans?

Yes. If supported by Akko, merchants can switch billing cycles during the confirmation step before finalizing the plan.


Where can I see sold Akko plans later?

Akko plans appear in:

  • Customer profile

  • Purchase history (CRM)

  • Akko Plan details section