10DLC Compliance & RepairDesk SMS: Everything You Need to Know

10DLC Compliance & RepairDesk SMS: Everything You Need to Know

If you plan to send or receive text messages in the United States, it’s essential to understand 10DLC compliance. This article explains what it is, why it matters, and how we make the process seamless for you.

What is 10DLC?

10DLC stands for 10-Digit Long Code. It’s a messaging standard introduced by U.S. mobile carriers to improve the deliverability, trust, and compliance of business text messages.

  • Reduces SMS spam and fraud
  • Requires businesses to register their brand and campaign
  • Ensures customers have consented to receive messages

If you’re sending messages via a virtual number in the U.S., you must register for 10DLC.

Is RepairDesk SMS 10DLC Compliant?

Yes. RepairDesk SMS is fully compliant with 10DLC. When you purchase a US-based virtual number, we help you with the 10DLC registration.

Important: If your number is not registered, your messages may be blocked by carriers.

Registration Timeline & Requirements

Timeline: Registration typically takes 24 - 72 hours once we receive all your details. In some cases, it may take up to 1-2 weeks.

What We Need From You:

  • Business Type (LLC, Corporation, Sole Proprietor)
  • Business Registration Number / Tax ID (SSN allowed for Sole Proprietors)
  • Phone Number
  • Physical Address
  • Website URL (must include Privacy Policy and Terms & Conditions)
  • Campaign Purpose (e.g., appointment reminders, status updates)
  • How customers opt in and opt out of messages
  • Sample message content you plan to send

Once we have these details, our implementation team will handle the rest, including submission to The Campaign Registry (TCR), the official body managing 10DLC compliance.

TL;DR

10DLC ensures your SMS messages get delivered, your business stays compliant, and your customers trust your communications. While other providers ask you to handle registration yourself, RepairDesk makes it easy. We handle the heavy lifting — all you have to do is provide your business details.

  • 10DLC is a U.S. carrier requirement for sending business SMS.
  • RepairDesk is fully compliant; we handle the registration for you.
  • You must register your business and campaign to avoid message blocking.
  • A website is required for registration (must include a Privacy Policy and Terms & Conditions).
  • You only pay a one-time fee of $19 and a monthly charge of $1.5.
  • Provide your business details through a simple web form; we'll take care of the rest.

If you have questions, reach out to your Account Executive or our support team at support@repairdesk.co. We’re here to help.

FAQs

Who handles the registration?

Once we receive the required information from you, our implementation team takes care of everything, from start to finish.


My repair shop is in the US, and I am migrating my phone line to the RepairDesk Phone System. Who will handle the 10DLC registration?

Once you sign up for the RepairDesk integrated phone system, our implementation team will work with you to complete the registration.


My repair shop is located in the US, and I want to send a review request via text to my customers. Do I need to be 10DLC compliant?

Yes, absolutely! If the text message contains a URL and the number is not 10DLC compliant, the message will likely be marked as spam.

Any business that wants to send or receive text messages using our platform must be 10DLC compliant. You can learn more about review automation here.


Is 10DLC optional?

No! It’s a mandatory requirement from U.S. mobile carriers for any business sending SMS. You only need one campaign if the brand and messaging purpose are consistent across all locations.



Is There a Cost Involved?

Yes, you’ll need to pay the one-time brand and vetting fees of US$19 only. 


Do I Need a Website to be 10DLC Compliant?

Yes! 10DLC registration requires a business website with a visible Privacy Policy and Terms & Conditions. This is a carrier requirement, not a RepairDesk policy.
If you don’t have a website:

  • Our team can guide you on how to set up a basic one.
  • Or you can use a third-party provider.

It’s quick and affordable.

What if I have multiple locations?

You only need one campaign if the brand and messaging purpose are consistent across all locations.