How Can I Edit Ticket In RepairDesk's Mobile App?


RepaiDesk's Mobile app allows you to edit already created tickets.  

Table of contents:

         1.0 Editing Ticket 

1.1 Ticket Tab            

               1.2 Device Tab                

               1.3 Part Tab                 

                1.4 Inventory Tab                 

                1.5 Billing Tab                  

                 1.6 Saving Ticket                  

                 1.7 Send Email and SMS


1.0 Editing Ticket

1. From the dashboard click on the “Open Tickets” or “Tickets” tab present at the bottom of the screen 🡪 you’ll be presented with the “Manage Tickets” screen.

2. Click on the “Tickets” you want to open. You'll be presented with the “Ticket” screen. The header of the screen contains the ticket number.

1.1 Ticket Tab

1. From the “More Action” 🡪 Hit the “Edit Ticket” button.



2. Under the “Ticket” tab you can see “Customer Information" and "Ticket Summary".

3. Tap on “Add Customer” to select an already existing customer or create a new customer.

4. Tap on “Device” 🡪 From here you can click on “create invoice” to create an invoice.

5. Clicking “More Action” will generate a pop up from where you can "Collect Signature, Send SMS/Email, Save Ticket" and you can also create new ticket.


1.2 Device Tab

1. Under the “Device” tab you can also see a listing of repair problems attached to the ticket. You can either delete any line item by clicking the “Delete” icon.

2. Or you can edit a line item by clicking on the “Edit” icon 🡪 you’ll be redirected to the “Select Device Issue” screen. From here select device issue of your choice. (You can select multiple issues also)

Note: You can either select an existing Device Issue or you can add new Device Issue. 

3. Enter IMEI or Serial number of the device.

Note: This step is trigger based. If you have enabled triggers on web app that it is mandatory to add IMEI or Serial number then you’ll have to add it. Otherwise you can skip this step.

4. You’ll see the total repair cost of the selected device issue at the bottom of screen. Hit the “Nextbutton to proceed.

5. Now you’ll be presented with the “Select Repair Part” screen. From here select the repair part of your choice. You can skip this step if you don’t want to associate pre repair conditions. In either case hit the “Next” button. (You can select multiple Repair parts also)

Note: You can either select an existing Repair Part or you can add a new Repair Part.

6. You’ll be presented with the “Details” screen. Here under “Details” tab fill the information you want to keep. You can add diagnostic and internal notes and you can also select custom fields. You can also upload "Pre Repair Device Images" along with pre repair conditions.

7. Now switch to the “Information” tab. Fill information that you need 🡪 If you want to take a signature from a customer click on “Collect signature”. Click on the “Confirm” line item and it will be updated.


1.3 Part Tab

Click on the “Part” tab 🡪 from here you can “Add Part”.


                                         


1.4 Inventory Tab

Click on “Inventory” 🡪 you’ll be presented with the “Select Item” screen 🡪 Select the item you want to sell.


 


1.5 Billing Tab

Click on “Billing” tab 🡪 from here you can change Price. You can also apply inline “Discount” and “Tax”. 

                                     


1.6 Saving Ticket

To save ticket Click on “More Action” 🡪 A pop will appear 🡪 Hit “Save Ticket”.  

                                    


1.7 Send Email and SMS

1. Click “More Action” 🡪 A pop up will appear 🡪 click on “Email” 🡪 You’ll be redirected to “Select Canned Response” screen 🡪 Select any canned response. 


                                      


2. Click “More Action” 🡪 A pop up will appear 🡪 click on “SMS” 🡪 You’ll be redirected to “Select Canned Response” screen 🡪 Select any canned response. 


                                     


Frequently Asked Questions


Q. Can I create tickets from RepairDesk’s Mobile app?

A. Certainly! RepairDesk’s Mobile app allows you to create new tickets. For more information view this KB article.

Q. Can I view tickets from RepaiDesk’s Mobile app created on RepairDesk’s Web app and iPad Pos?

A. Yes, you can view all tickets on RepairDesk’s mobile app. For more information view this KB article.

Q. How can I make an invoice from a ticket from RepairDesk’s Mobile app?

A. Yes, you can make an invoice for more information to view this KB article.

Q. Can I add a line item to already created Invoice?

A. Yes, you can add an inventory item to an invoice if it is not “Paid” already. Just follow these steps.






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