General
138 results found
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Select Serialized # from NEW RMA screen
We need to be able to select serialized item in the RMA screen. We are able to do it from the ticket now which is awesome but when I go to New RMA and select the item it puts a inventory number that needs to be serialized and doesn't pull the correct RMA out
4 votesWe have added “Select Serial” option while creating an RMA in case of the serialized item.
Please check FAQ: How can I create RMA for serialized inventory item? from following knowledgebase article for your understanding:-
https://repairdesk.uservoice.com/knowledgebase/articles/1145500-how-does-rma-work
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Personalize the customer form
Is there a way to personalize the customer form to get more informations from the clients?
1 voteWe have given the option to add custom fields in the customer’s section that allows you to add additional data in the profile.
There are four types of custom fields you can create in RepairDesk against customers:
Textfield
Dropdown
Checkbox
CalendarYou can learn more about it from the following knowledgebase article:-
https://help.repairdesk.co/knowledgebase/articles/1945435-custom-fields-against-customers
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1 vote
Hey Muiz,
There is already option available to search customer from POS screen. Once you click search icon on customer section. There is option available to search it from existing customer list. You can also search it from RepairDesk header. Click on Search Icon > Select Customer from dropdown > Search customer from specific keyword
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Create stock value report
Need a report that can look at a specific date to get the stock value on hand as at that date. This is important for end of month reporting. As we don't always get a chance to check the stock value on the last day of the month. It might be a few days into the month that we do it. So need to be able to choose a date where we can see the total value of stock on hand on that date. Ie check stock value on July 31
5 votesUsing inventory summary report you can look at a specific date to get the stock value on hand as at that date.
Checkout this screenshot: https://qsnapnet.com/snaps/okehyemo9bm
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Make the option for lifetime warranty
I offer lifetime warranty on all repairs. I know I can put 100'yeaes but it's more professional to have it say lifetime warranty. Thanks!
1 voteHi, We have already added “Lifetime” warranty option. You can go to Store Settings > Module Configurations > Repairs > Set Default Warranty Period for repairs to “Lifetime”.
You can also set warranty duration to “Lifetime” for each individual repair service under “Manage Services” section.Regards,
Uzair from RepairDesk -
4 votes
We’ve an option under settings >> email & notifications where you can set this up.
At present an email or sms notification can be sent to a customer or a technician.
Checkout this screenshot: https://qsnapnet.com/snaps/k4gup5f8vu
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Create a breakdown report for multi-city tax dollars collected
I am a mobile repair service, and i do repairs in multiple areas that have different tax rates. i know i can set different tax rates up to correctly charge the customer, but i have to be able to run a report to show what taxes were collected for each city. For example..
East Baton Rouge Parish is..
5% State of Louisiana
5% East Baton Rouge Parish
Total of 10% split evenlyAscension Parish is
5% State of Louisiana
4.5% Ascension ParishSt. James Parish
5% State of Louisiana
3.5% St. James ParishMy accountant has to know how much…
1 voteWe have dedicated “Tax Report” that allows you to view the amount of taxes against all the tax classes which are incurred against the invoices.
You can check following knowledgebase article for your understanding:-
https://repairdesk.uservoice.com/knowledgebase/articles/1894018-tax-report -
searching for a ticket item (parts) using item barcode
inside the ticket, when iu add a ticket item against a certain repair, you have to search for the item or enter its sku, it would be great if a barcode option is added so you can scan the barcode of a certain part instead of typing its name, many items especially small parts doesn't have sku
3 votes -
Printing repair labels quickly
If only one repair task is on the ticket have the checkbox automatically selected.
5 votesWe’ve just released a fix for the requested functionality. Hope you love it :)
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4 votes
Good News, we have made this improvement LIVE. You can now enable “Repair Categories” for your “Appointment Calendar Widget”.
You can go to Integrations > Appointment Calendar Widget > Configurations > Enable repair category" option.
You can now also change “Primary & Secondary background colors” of the widget according to your brand colors.
You can view the demo from the following link:-
http://repairdeskdemo.co/appointment
Please review and share your feedback. Thanks. -
Color Settings Only Listed In BuyBack Settings? Link needs added under Module Configuration.
The only way to get to the color settings to set what a devices color is, is under the BuyBack Widget - Can we get this changed and a sub link added under the Module Configuration as well for easy access?
1 voteYou can find a link to manage colors under Store Settings > Module Configurations > Manage Device Colors
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Give Admin access to add manual clock in/out as well as day of the week
admin have access to add punch to time sheet for wemployee, ie. forgot to clock in on tuesday. i would love to be able to manually add that time punch for them.
0 votesWe have added an option that allows admin to add “Clock in/out” record for any specific employee. Admin can also update the missing record.
Currently, it’s not possible to show the change in history.You can also set permissions to allow/restrict to any specific role of the employees for the above actions.
If you have any further question, you can ask over live chat or send an email at support@repairdesk.co
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Mark repair as repaired & collected repair from the POS with payment optional
In some situations when the repair is paid by third party and there are net terms agreements, our customer may collect the device before the repair is paid, so would be nice to mark the repair "repaired & collected" without paying the repair but collecting signature and recording date and time.
1 vote -
Add the option to chose device model number in POS
Right now the current flow to pick a device and repair needed is,
Manufacturer>Devices>Problems >Parts>Detail
However there can be several different versions of the same device, this can quickly clutter the POS when trying to find a model after selecting a manufacturer. You should add the ability to pick a model after picking the device. Ending up with this flow
Manufacturer>Devices>Models>Problems >Parts>Detail
7 votesFor businesses that does computer repair its practically impossible to add device model which is why we’ve released an option for custom fields that that lets you create a text field for device model, color, special order notes, priority
or anything else that’s important to your workflow.This lets techs have clarity on work happening across the store.
Watch this video here:
https://www.youtube.com/watch?v=vSThWfVctlo -
Option to use UPC as Barcode
Right now we cannot use the UPC as the bar-code of an item. When printing a bar-code it will printout the SKU. We also can only scan products using the SKU bar-code, not the UPC bar-code on the retail box of items.
8 votesHey Christopher, We have added a trigger under Store Settings > Module Configuration > Inventory > Create Barcode on the basis of UPC code.
Once you enable the trigger, system generates barcode on the basis of UPC code rather than SKU.
Once barcode is generated on the basis of UPC code, you can print and also scan it. -
Include part serial number in the parts inventory report detail for serialized parts
Include serial number in the parts inventory report for serialized parts
1 voteWe updated the “Inventory Summary” report that allows you to view serials of items straight from the report.
You can click on “View Serials” below the “On Hand” to view a list of serials exists against each item.You can check following knowledgebase article for your understanding:-
https://repairdesk.uservoice.com/knowledgebase/articles/1883950-inventory-summary-report
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use existing customer details
When adding a new customer, if the customer shows as already existing have the option to select "Use Existing Details"
This will save having to go out and search5 votesHey Ian, We have made this feature live. It allows you to select existing customer record in case their email or mobile number already exist in RepairDesk database.
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Alternative UPC
Currently we can only utilize one UPC/bar-code per item. It is not uncommon for an item to have multiple UPC versions if there is an updated model or if two different vendors make the same part.
We should be able to add multiple UPCs to one item for easier scanning without creating duplicate parts and making inventory a disaster.
2 votesWe added “Multiple Supplier/Vendo SKU’s” functionality in RepairDesk that you can use to enter multiple UPC code against each item (if there are different vendors).
You can find more information to use the functionality from following knowledgebase article:-
https://repairdesk.uservoice.com/knowledgebase/articles/1190947-how-to-add-multiple-sku-s
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Remove Notifications when they have been taken care of.
When a ticket is past due and we take care of it, the notification is still there.
15 votesWe also have an option to hide repair tickets that’ve been marked as repaired. To enable this option please head to settings >> module configuration >> tickets
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Enable Printnode to work with Trade-ins
Add Printnode functionality to 'Manage Inventory / Trade-ins' and to give users the option to automatically print mini receipt, a4 invoice and inventory label. We currently have to manually print inventory labels, mini receipt for our customer and A4 invoice for our record each and every-time we process a trade-in. This is very time consuming.
13 votesThe repair techs can now use PrintNode to print invoices, receipts, tickets along with trade-ins and inventory labels. The task can be completed in less than 5 seconds and everything is SSL/ TSL encrypted.
Please check the following article to integrate PrintNode with RepairDesk:-
https://repairdesk.uservoice.com/knowledgebase/articles/1077811-how-can-i-use-printnode
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