General
138 results found
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be able to edit your clock in/clock out
you should be able to edit your time clock in or out with admin approval. for example say i got to work at 11 but for some reason i did not get a chance to clock in when I got there and forgot all day till it was time to clock out. i think you should be able to back date the time in or out but it would be in Red or yellow untill it was appproved by admin. then it would turn Green. or stay red when admin doesnt approve it. all the other times that are normal…
5 votesThere is permission under Store Settings > Employees > Manage Roles Permission > Select Role > Clock In/Out > Update Clock In / Out
Once you assign permission to a specific role, the user of that specific role will be able to update the clock in/out record.
Admin can also add a new clock in/out record anytime from the timesheet report. -
20 votes
Thanks for sharing your feedback Jeff and we have added requested feature that allows you to make it compulsory for your staff to enter customer details.
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Remove pre-device conditions from customer invoice
Please add a toggle feature that allows you to remove the pre-device conditions from the customer invoice.
1 voteWe’ve added a trigger under settings >> module configuration >> invoice that allow you to hide pre-device condition from an invoice.
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Syncing the calendar with outlook calendar and Google calendar
I suggest to sync the calendar to outlook and Google calendar to be linked with calendar app on the smartphone of the employees.
3 votesWe have added Google Calendar Integration with RepairDesk. It allows employers or field technician to integrate their RepairDesk account with Google Calendar. As soon a repair ticket is updated its status is automatically updated on Google Calendar. It also allows employees to view scheduled tasks and repair jobs assigned to them using Google Calendar website or mobile app
You can connect this integration from the following link:-
https://app.repairdesk.co/index.php?r=user/googlesetting -
10 votes
We added functionality to create "Refurb ticket’ from a trade-in device and associated part cost becomes the “Refurb cost” automatically when device is marked with status repaired/completed.
Moreover, refurb cost is added in your “Total Cost” when you sell the trade-in device.You can check section “G – Pending for Refurbishment and Refurb Ticket” from following knowledgebase article for your understanding:-
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Integrate with tyro payments
If love to see RD integrated with tyro payments, Australia's largest independent eftpos provider.
With Tyro there are no hidden costs, lock-in contracts, set-up, admin or break fees and they're merchant service fees are transparent.
And you can take payments from all major EFTPOS, credit and debit cards including UnionPay and Apple Pay. That's why a lot of Australian merchants choose to use tyro rather than the offerings of the big banks
If it was integrated it would streamline things by taking card payments with Tyro’s reliable Tap&Go EFTPOS terminals, it would eliminate double data entries and re-keying errors, and…
18 votesOur integration with Tyro is live.
https://www.repairdesk.co/tyro-integrationHow to setup it for web app?
https://repairdesk.uservoice.com/knowledgebase/articles/1921588-tyro-integrated-eftpos-for-repairdeskHow to setup it for iPad POS Register?
https://repairdesk.uservoice.com/knowledgebase/articles/1907713-tyro-integrated-eftpos-for-repairdesk-ipad-pos-reg -
Imei
Allow the IMEI field to take more characters. When scanning CDMA phones, they have MEIDs which are longer than the 15 digit IMEIs and it doesn't allow for the full number to go in.
5 votesWe have a “Serial” option along with IMEI that you can select and enter MEID’s of CDMA phones.
Hope it helps. -
Please add the feature to Download
Be able to Download All Invoices in One csv file, and not only by page.
1 voteWe have increased the limit of invoices. You can view 500 invoices at one page and you can also download 500 invoices record in one CSV file
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Need IMEI, Colour and Serial number Space on Accessories/New Phone items
Hi Team,
we have excellent platform for Accessories and Repairs.As we all know we all sell New Outright Handset,Battery and Refurbished phones etc.
While we are selling this product to customer if we have space to add imei number or serial number that will be good to print Invoice with more particular details.
As invoices needs with imei numbers for manufacturer warranty and our own warranty.
1 voteHey Raj,
We have introduced feature of serialized inventory that allow you add IMEI/Serials for new handsets, refurbished phones and parts. You can also add variant info like color, size, network & condition while generating the serials.
You can have clear tractability of inventory items from receiving from your vendor till sales to end customers.
You can check more details from the following link:-
https://repairdesk.uservoice.com/knowledgebase/articles/930741-serialized-inventory -
Leave POS categories out of website widget
Have the ability to leave out certain categories from the POS side when using the integrated website widget.
For ex:
I have computer parts, services, etc in the POS for our employees to use. I do not, however, want customers to have to go through everything in our POS system to find what they need. I just want customers to see phone and tablet repairs on the website instead of all of "our" categories.
2 votesWe have added a trigger that allows you to hide selected manufacturers or devices from all widgets.
To do so head to inventory >> manage inventory >> click on manufacturer under action & update widget settings as shown here: http://goo.gl/srvsUc
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1 vote
Hey Jeff,
We have introduced a feature that allow user to switch user profile with a 4 digit pin entry. (no username/password required)Check out the details from this link:
https://repairdesk.uservoice.com/knowledgebase/articles/906657-switch-user-profile-pin-login -
Create a way to easily make a ticket for a device you don't keep in stock and have to order the part
2 votesWe added special part order feature in RepairDesk. You can create a ticket and you can order a part that is out of stock from the ticket section with ease. Please have a look at the following article to find more details:-
https://repairdesk.uservoice.com/knowledgebase/articles/952783-how-can-i-create-a-special-parts-order-for-an-out -
2 votes
Hi Jeff,
You can use “Pre / Post Device Condiion” functionality to record diagnostic info of the device. You can also add comments section on tickets to enter all the details.
Check out the details of “Pre / Post Device Condiion” functionality from this link:-https://repairdesk.uservoice.com/knowledgebase/articles/921312-how-to-add-pre-post-device-condition
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suggestion about receipt/print
i have checked system working excellent. most of thoughts for repair business has been covered. but while using system found some suggestion.
in setting/ admin panel there should be option where admin can enable disable option for receipt, invoice, mini invoice etc
further more. terminology should be like this
for Invoice. Invoice or mini invoice
for ticket.. Service Ticket or Mini Service Ticketas receipt word giving confusion is this receipt of ticket or receipt of invoice.
1 voteOur “Template Editor” feature allows you to edit template of “Receipt, Invoice, Mini Receipt and Label” using WYSIWYG Editor
You can go to Settings > Integrations > Template Editor > Edit Templete > Update the title of your choice > Save
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Partial Received Options for the Purchase Order
Often when you make a purchase Order, not all items are shipped from the supplier at the same time, but he splits the packages and some items are received quickly, while others take a while.
However, at the Purchase Order, there is not option to choose, which items are already received and which items you are still waiting for. You can only change the status to received, and then the systems thinks that all items are received.However, it would be nice if the admin/technician can choose, which items from the purchase order were really received and which are pending…
1 voteWe have released Goods received note functionality that will allow you to accept partial inventory against any purchase order.
You can create multiple Goods Received Note against each purchase order & for better inventory tracking you can also create serialized inventory so that the quantities can be tracked and their cost value can be allocated.
For More Info:
https://repairdesk.uservoice.com/knowledgebase/articles/1093384-how-to-receive-partial-stock-and-create-a-goods-re -
Add quantity to inventory and Inventory Page Refresh
We need to be able to be able to do +3 on adding 3 items to inventory instead of changing the total inventory quantity. Example if 6 already in stock, i don't want the staff to have to change the quantity to 9. Reduces errors. Staff permissions should be able to add inventory quantity but not delete existing quantity.
Also, whenever an inventory item is updated, it refreshes back to page one. When editing multiple items, this takes too much time and too many clicks to get back to previous inventory page you were on. It should refresh back to…
1 voteRepairdesk has Introduced Inventory valuation methods through which you can control your inventory. you can also adjust stock without deleting existing on-hand inventory.
For further assistance, click on the link of Kb article.
https://help.repairdesk.co/knowledgebase/articles/1876828-how-do-i-adjust-inventory-through-inventory-adjust -
Add a searchbox in POS
Will be good to add a serch box in POS to find a models fastly.
3 votes -
Add shipping costs to subtotal/tax/total area in purchase orders
I have no way to separate the shipping from my order and have it just at the bottom with the totals (i would like it to show below the tax)
5 votesThanks for your feedback guys. We have now added a new field for shipping cost.
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Add a notes section to invoice
When a customer brings in a device for a repair and a further fault is noticed. "ie replace screen on ipad" If the corners are bent the screen doesn't always fit tight. This needs to be stated on the customers invoice so that if they come back we don't have to go searching to see if any notes were added to the ticket
1 voteWe have added an option to enable “Invoice Notes”.
You can go to Store Settings > Module Configurations > POS > Enable option ‘Enable Invoice Note On Checkout’.Once you enable the option, it will allow you to enter “Invoice Notes” on the checkout screen. You can edit invoice notes anytime on “Edit Invoice” screen from “Manage Invoices” section.
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Can we have option to customised print inventory label like price , name of product or barcode
Option to choose some one need price on it some don't need
Please customised label choose option3 votesYou can now hide price on inventory label from settings >> module settings >> label size
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