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  1. Track my Expenses

    I'd like a way to track all my expenses so i have everything all in one place.

    5 votes
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    1 comment  ·  Admin →
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    We have now dedicated “Expense Module” in RepairDesk. The module helps you to define expense codes(categories), records transactions under these codes(categories) and get a full picture of expense transactions in the form of a report.

    You can find more information to setup and use this module from following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1827157-how-to-enter-track-expenses-via-expense-manageme

    If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co

  2. Order Look Up Widget

    Is it possible when customer view jobs online they can see any of our comments

    3 votes
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    completed  ·  2 comments  ·  Admin →
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  3. Sales tax

    In the UK we do not have GST, we have VAT. Customers are asking what it is
    Also in the UK the tax only has to show for businesses who can claim it back so on 99% of the check in receipts,invoices it doesn't need to show
    Customers see a price plus tax and say they don't want to pay it.
    If it isn't there there is no argument

    1 vote
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  4. Have a new field , if you want to add a new customer

    Since we have many companies, it would be good to have a new field, when you want to add a new organization with the name: Contact person. This contact person will not appear on the invoice and is only for internal use, so we know our contact person at this company. However, on the invoice, only the name of the company is allowed to stand, and not the name of the contact person.

    It would be even better, if you have also an additional field for a phone number of this contact person and a email address of this contact…

    1 vote
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    1 comment  ·  Admin →
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    We have introduced the custom field options in the “manage customer’s” section.
    You can now add new data fields for customer information. Enable, disable, or make the field mandatory as per your preferences.
    You can add “Contact Person” as a custom field. You can also add additional fields for a phone/email of the contact person.

    Please check following knowledgebase article for your understanding:-

    https://help.repairdesk.co/knowledgebase/articles/1945435-custom-fields-against-customers

  5. Use a postcode lookup facility

    To allow accurate recording of address from postcodes. Using a lookup and autofill address field.

    1 vote
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    1 comment  ·  Admin →
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  6. Add the ability to create device categories

    You should give us the ability to create device categories in the Point of Sale Menu. This would let us organize the possible devices that can be taken in by a store. So if we click on Apple as a manufacturer we can then click on Macbook or iPhone and then selecting the specific device. Basically like device folders.

    Example - Manufacturer > CATEGORY > Devices > Problems > Detail

    9 votes
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    We have dedicated “Repair Categories” module in RepairDesk that allows you to set up repair categories according to your business and then you can mark/map specific “Manufacturer” and related “Devices” against each specific category.
    It will allow you to select a category on POS before you select a manufacturer and related device.

    Please check following knowledgebase article for your understanding:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1166230-how-to-enable-repair-categories-on-pos

  7. POS - Device Post Checkout

    Today I made it mandatory for a technician to complete post device checklist. If a technician forgets to do this, and the technician attempts to bring the ticket up via the POS module, you cannot complete the sale as it throws back an error about post checklist not being complete.

    I think it would be a wise idea for a pop up window to appear if the checklist has not been completed so the technician doesn't have to cancel what he is doing in POS, go back into the ticket and then complete checklist.

    9 votes
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  8. create item with negative balance.

    on cellsmart i had a option to create a item with negative balance..
    so i can create discount item on casual
    example
    $10 OFF MULTIPLE REPAIR
    $10 SCHOOL INSTITUTION

    1 vote
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    completed  ·  1 comment  ·  Admin →
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  9. Allow the campaigner feature to be flexible

    Allow the campaigner feature to be flexible with the days that it sends a customer a follow up email. Like 3 days or 5 days or 7 days. Seems simple. Why is it restricted to 15 days minimum.

    1 vote
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  10. Add Pictures to Tickets

    I'd like to be able to easily add device pictures. We currently take front and back pictures of all devices we get in and than any that have more extensive damage get more pictures. Could we have the option to link these in the tickets?

    1 vote
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  11. Add signature to the new GDPR utility, using Customer Facing Display. (It only affects Europe)

    Modify the new General Data Protection Regulation (GDPR) utility, right now it is not valid, it is necessary that the client signs that he / she accepts the policy, it could be added to the Customer Facing Display Integration as a new term and condition.

    1 vote
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    Thanks for sharing your feedback. Currently, you can add terms and conditions in customer-facing display. there you can add the required terms and condition related to GDPR.

    for further clarification kindly visit GDPR Knowledge base Article related to GDPR.
    https://repairdesk.uservoice.com/knowledgebase/articles/1858493-how-you-can-make-your-customer-compliance-with-gdp
    if you still have any confusion feel free to reply back

  12. make it mandatory to enter customers email

    mandatory to enter customers email with there info

    4 votes
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  13. CREATE A INVENTORY COUNT SHEET THAT IS PRINTABLE WITH ITEM> AND BLANK SPACE NEXT TO FOR THE CURRENT COUNT IN WHICH IS COUNTED.

    A COUNT SHEET WITH THE LOCATIONS CURRENT ITEMS IT STOCKS. AS TO WALK THROUGH YOUR LOCATION WITH THE BLANK COUNT SHEET. FILL IN THE BOXES WITH THE CURRENT COUNT AND TAKE BACK TO DESK TO INPUT OR COMPARE TO SYSTEM. FOR THE ABILITY TO VERIFY STOCK WITH SYSTEM LEVELS TO ASSURE ACCURACY

    14 votes
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    Hi there, We are pleased to inform you that we have update “Inventory Count” functionality.
    You can add items of your choice for count by applying the search filters.
    Once items are added in the list, you can select multiple items and click on “Print” from Action button. It will allow you to print count sheet of your selected items.
    You can count the items and fill the sheet manually in “Counted” field.
    You can come back to the system and enter the counted values in the system and process the count functionality to verify the stock and keep the accuracy.
    You can find details from following knowledge base article:-
    https://repairdesk.uservoice.com/knowledgebase/articles/1119253-how-does-the-inventory-count-functionality-work

  14. add cost tab to manage ticket view

    We need a cost tab on the manage ticket view to better catch repairs that didn't get items associated with them or to catch No Fix tickets where parts weren't removed to keep inventory correct.

    8 votes
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  15. Hide TRADE-IN Section

    in many shop trade-in is not used...is possible to hide TRADE-IN Section? In my repair shop i sell accessories and repair....no trade in no unlock...unlock is possible to hide but trade-in not.
    sorry for my english :-)

    1 vote
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  16. Add Device Device Pre-Repair Checklist to iPad POS APP

    Hi it would be great if you could add this checklist on the iPad app for tickets that have been created on website backend. I know this option is available only when created new sale in POS not when going in and viewing assigned tickets.

    1 vote
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  17. Manually enter time logs

    Hi!

    It would be a lot more versatile if Admins could manually enter time clock entries. Right now that doesn't seem possible; I can only edit an existing entry and even then only the time, not the date.

    Could we have a button that lets us add and remove time clock entries as admins, and also show the change history for each entry?

    1 vote
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    We have added an option that allows admin to add “Clock in/out” record for any specific employee. Admin can also update the missing record.
    Currently, it’s not possible to show the change in history.

    You can also set permissions to allow/restrict to any specific role of the employees for the above actions.

    If you have any further question, you can ask over live chat or send an email at support@repairdesk.co

  18. Option to split the payment in tradein section

    We buy lot of phones from customers. Sometimes we pay the customer with differents methods.
    For example.
    I buy an iphone 200€ and give to the customer 100€ Cash and 100€ Chèque.

    14 votes
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  19. Printing receipts with iPad/iOS

    On the IOS/iPad their should be an option to print out a receipt instead of having to email it to the costumer.

    1 vote
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    Star TSP 100 printer is the most recommended hardware for RepairDesk POS Register app users to provide them hassle-free printing experience. It is ideal for printing thermal receipts for customers.

    You can check following knowledgebase article for your understanding:-
    https://repairdesk.uservoice.com/knowledgebase/articles/1878283-how-to-setup-star-tsp-100-lan-printer-for-repair

    If you use cloud printing, you can use the same for iPad POS Register app to get the receipts from cloud print.
    Please check following knowledgebase article for your understanding:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1888525-how-to-take-print-using-google-cloud-print-and-pri

  20. Add Phsycal Location field in recipts or ticket

    The field Phsycak location don't exit to put in our tickets or recipts to see where is the device. Thanks

    1 vote
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