General
138 results found
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Track my Expenses
I'd like a way to track all my expenses so i have everything all in one place.
5 votesWe have now dedicated “Expense Module” in RepairDesk. The module helps you to define expense codes(categories), records transactions under these codes(categories) and get a full picture of expense transactions in the form of a report.
You can find more information to setup and use this module from following knowledgebase article:-
If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co
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Order Look Up Widget
Is it possible when customer view jobs online they can see any of our comments
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Sales tax
In the UK we do not have GST, we have VAT. Customers are asking what it is
Also in the UK the tax only has to show for businesses who can claim it back so on 99% of the check in receipts,invoices it doesn't need to show
Customers see a price plus tax and say they don't want to pay it.
If it isn't there there is no argument1 voteHey Ian,
In case you don’t charge VAT from customers we have added a trigger under settings >> module settings >> invoices that let you hide tax field from invoice or receipt.
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Have a new field , if you want to add a new customer
Since we have many companies, it would be good to have a new field, when you want to add a new organization with the name: Contact person. This contact person will not appear on the invoice and is only for internal use, so we know our contact person at this company. However, on the invoice, only the name of the company is allowed to stand, and not the name of the contact person.
It would be even better, if you have also an additional field for a phone number of this contact person and a email address of this contact…
1 voteWe have introduced the custom field options in the “manage customer’s” section.
You can now add new data fields for customer information. Enable, disable, or make the field mandatory as per your preferences.
You can add “Contact Person” as a custom field. You can also add additional fields for a phone/email of the contact person.Please check following knowledgebase article for your understanding:-
https://help.repairdesk.co/knowledgebase/articles/1945435-custom-fields-against-customers
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Use a postcode lookup facility
To allow accurate recording of address from postcodes. Using a lookup and autofill address field.
1 voteTo speed up address capture now you can use www.CrafyClicks.co.uk that offers postcode lookup and address finder web service for UK and international addresses. To integrate this feature please click here: https://goo.gl/OvjxjI
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Add the ability to create device categories
You should give us the ability to create device categories in the Point of Sale Menu. This would let us organize the possible devices that can be taken in by a store. So if we click on Apple as a manufacturer we can then click on Macbook or iPhone and then selecting the specific device. Basically like device folders.
Example - Manufacturer > CATEGORY > Devices > Problems > Detail
9 votesWe have dedicated “Repair Categories” module in RepairDesk that allows you to set up repair categories according to your business and then you can mark/map specific “Manufacturer” and related “Devices” against each specific category.
It will allow you to select a category on POS before you select a manufacturer and related device.Please check following knowledgebase article for your understanding:-
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POS - Device Post Checkout
Today I made it mandatory for a technician to complete post device checklist. If a technician forgets to do this, and the technician attempts to bring the ticket up via the POS module, you cannot complete the sale as it throws back an error about post checklist not being complete.
I think it would be a wise idea for a pop up window to appear if the checklist has not been completed so the technician doesn't have to cancel what he is doing in POS, go back into the ticket and then complete checklist.
9 votesOn point of sale when front desk re-opens a repair ticket it will now display a link for post repair.
If a technician forgets to do post device checklist you can easily update post checklist and complete a sale.
Checkout this screenshot: https://www.qsnapnet.com/snaps/7okbu1bke3s
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create item with negative balance.
on cellsmart i had a option to create a item with negative balance..
so i can create discount item on casual
example
$10 OFF MULTIPLE REPAIR
$10 SCHOOL INSTITUTION1 vote -
Allow the campaigner feature to be flexible
Allow the campaigner feature to be flexible with the days that it sends a customer a follow up email. Like 3 days or 5 days or 7 days. Seems simple. Why is it restricted to 15 days minimum.
1 voteWe have updated the “Campaigner Module” that allows you to set “Custom” time in days to schedule a campaign.
Please check following knowledgebase article to learn more about the updated module:-
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Add Pictures to Tickets
I'd like to be able to easily add device pictures. We currently take front and back pictures of all devices we get in and than any that have more extensive damage get more pictures. Could we have the option to link these in the tickets?
1 voteWe already have a feature that allows you to upload device pre/post repair condition image against a work order. More info is available here: https://repairdesk.uservoice.com/knowledgebase/articles/921930-can-i-upload-an-attachment-on-a-ticket
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Add signature to the new GDPR utility, using Customer Facing Display. (It only affects Europe)
Modify the new General Data Protection Regulation (GDPR) utility, right now it is not valid, it is necessary that the client signs that he / she accepts the policy, it could be added to the Customer Facing Display Integration as a new term and condition.
1 voteThanks for sharing your feedback. Currently, you can add terms and conditions in customer-facing display. there you can add the required terms and condition related to GDPR.
for further clarification kindly visit GDPR Knowledge base Article related to GDPR.
https://repairdesk.uservoice.com/knowledgebase/articles/1858493-how-you-can-make-your-customer-compliance-with-gdp
if you still have any confusion feel free to reply back -
make it mandatory to enter customers email
mandatory to enter customers email with there info
4 votesIf you would like to make it compulsory for employees to enter customer info please head to settings >> module configuration >> repairs and enable the trigger as shown here: https://qsnapnet.com/snaps/93kwi0au237
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CREATE A INVENTORY COUNT SHEET THAT IS PRINTABLE WITH ITEM> AND BLANK SPACE NEXT TO FOR THE CURRENT COUNT IN WHICH IS COUNTED.
A COUNT SHEET WITH THE LOCATIONS CURRENT ITEMS IT STOCKS. AS TO WALK THROUGH YOUR LOCATION WITH THE BLANK COUNT SHEET. FILL IN THE BOXES WITH THE CURRENT COUNT AND TAKE BACK TO DESK TO INPUT OR COMPARE TO SYSTEM. FOR THE ABILITY TO VERIFY STOCK WITH SYSTEM LEVELS TO ASSURE ACCURACY
14 votesHi there, We are pleased to inform you that we have update “Inventory Count” functionality.
You can add items of your choice for count by applying the search filters.
Once items are added in the list, you can select multiple items and click on “Print” from Action button. It will allow you to print count sheet of your selected items.
You can count the items and fill the sheet manually in “Counted” field.
You can come back to the system and enter the counted values in the system and process the count functionality to verify the stock and keep the accuracy.
You can find details from following knowledge base article:-
https://repairdesk.uservoice.com/knowledgebase/articles/1119253-how-does-the-inventory-count-functionality-work -
add cost tab to manage ticket view
We need a cost tab on the manage ticket view to better catch repairs that didn't get items associated with them or to catch No Fix tickets where parts weren't removed to keep inventory correct.
8 votesWe added a column for “ticket items” on the manage ticket view so that operations manager can easily view repair tickets that doesn’t have part associated with it to make sure inventory levels are accurate.
Checkout this screenshot: https://www.qsnapnet.com/snaps/yrhmrb0n2x7
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Hide TRADE-IN Section
in many shop trade-in is not used...is possible to hide TRADE-IN Section? In my repair shop i sell accessories and repair....no trade in no unlock...unlock is possible to hide but trade-in not.
sorry for my english :-)1 voteWe’ve added the option to hide network unlocking or trade-in module as shown here: https://www.qsnapnet.com/snaps/xi2mmkkq4u
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Add Device Device Pre-Repair Checklist to iPad POS APP
Hi it would be great if you could add this checklist on the iPad app for tickets that have been created on website backend. I know this option is available only when created new sale in POS not when going in and viewing assigned tickets.
1 voteWe have already added the functionality that allows you to add or update the “Pre/Post Conditions” checklist from “View Ticket” section of iPad POS Register app.
You can find more information to use this feature from the following knowledgebase article:-
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Manually enter time logs
Hi!
It would be a lot more versatile if Admins could manually enter time clock entries. Right now that doesn't seem possible; I can only edit an existing entry and even then only the time, not the date.
Could we have a button that lets us add and remove time clock entries as admins, and also show the change history for each entry?
1 voteWe have added an option that allows admin to add “Clock in/out” record for any specific employee. Admin can also update the missing record.
Currently, it’s not possible to show the change in history.You can also set permissions to allow/restrict to any specific role of the employees for the above actions.
If you have any further question, you can ask over live chat or send an email at support@repairdesk.co
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Option to split the payment in tradein section
We buy lot of phones from customers. Sometimes we pay the customer with differents methods.
For example.
I buy an iphone 200€ and give to the customer 100€ Cash and 100€ Chèque.14 votesWe have added “Split Payment” functionality when you purchase the device from the trade-in section.
You can check the section “VI. Save or Purchase” from the following knowledgebase article:-
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Printing receipts with iPad/iOS
On the IOS/iPad their should be an option to print out a receipt instead of having to email it to the costumer.
1 voteStar TSP 100 printer is the most recommended hardware for RepairDesk POS Register app users to provide them hassle-free printing experience. It is ideal for printing thermal receipts for customers.
You can check following knowledgebase article for your understanding:-
https://repairdesk.uservoice.com/knowledgebase/articles/1878283-how-to-setup-star-tsp-100-lan-printer-for-repairIf you use cloud printing, you can use the same for iPad POS Register app to get the receipts from cloud print.
Please check following knowledgebase article for your understanding:- -
Add Phsycal Location field in recipts or ticket
The field Phsycak location don't exit to put in our tickets or recipts to see where is the device. Thanks
1 voteWe do have the option to add device location information on tickets with an option to update from listing, edit or view page. Checkout this screenshot: https://qsnapnet.com/snaps/ut5kj8v1cel
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