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  1. Create a way of exporting an easy to use list of all current In Stock trade ins (for use on social media etc)

    Each week i post a current list of Trade In devices to facebook and other social media sites.

    Using the system as it is now, I have to manually write out a list, this is time consuming and impractical.

    It would be much better to be able to filter for "In Stock" and "Pending Refurb" and also a filter for the item name, colour, capacity, condition etc, to be exported to an easy to use list (text file or similar) for posting to facebook.

    6 votes
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    completed  ·  3 comments  ·  Admin →
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  2. Be able to take a Deposit

    As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

    61 votes
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  3. add device color

    add a field for device color when creating new ticket

    21 votes
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    1 comment  ·  Admin →
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  4. Auto Generate Serials (Especially on Purchase Orders)

    Having the generate my own serials, update the vendor and warranty with every single product is already annoying. Having to do it for a purchase order makes this task impossible without going through one by one.

    7 votes
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    We have already added an option to create serials when you receive items from GRN against a specific purchase order.
    Once you hit “Create Serials” while receiving the item from GRN, there is a popup comes up that allows you to select a format to create serials automatically.

    You can find more information from following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1093384-how-to-receive-partial-stock-and-create-a-goods-re

  5. Restocking fee in % and If Returns are defective can't go back to inventory

    If customers is returning something we charge 15% restocking fee. But if the item is defective we also need the option to flagged so will not go back into the inventory.

    1 vote
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    1 comment  ·  Admin →
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  6. Tax Exempt Customer

    Be able to have customer tax Exempt. I have several government and school contracts. Every time I do the ticket I have to change the sales tax for each item. It would be awesome to just have the customer always tax exempted so it automatically does it

    3 votes
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  7. FIFO Inventory Handling

    FIFO inventory handling to better track actual inventory costs without needed to create multiple items to handle different costs and suppliers. A FIFO inventory method should allow users to create a PO, convert it to a GRN, and then have the quantities and costs automatically updated for the items in the PO. For example, say I have 5 iPhone 6 charge ports that I purchased from Injured Gadgets at $5/unit and it is time to reorder, but Injured Gadgets raised their prices to $6/unit and I order 10 more. I should be able to add the charge ports to the…

    12 votes
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    We have already added “Inventory Valuation” functionality in RepairDesk that allows you to manage your inventory with specific valuation method like “FIFO, LIFO or Weighted Average”.

    You can find more information from following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1876849-what-is-inventory-valuation-and-how-it-works-in-re

    If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co

  8. Change Device Location after intake

    Be able to change the physical location of a device under the ticket screen. Handy as some devices need to be kept whilst waiting for parts or repair and would like to be able to add a location or change it during the repair.

    3 votes
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    1 comment  ·  Admin →
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    You can certainly change physical location from ticket screen.
    You can go to “Action” of line item, click on “Pre/Post Conditions & Comments”. A popup opens that allow you to update “Physical Location” of device.
    Once you update it, click on “Ssve” and update the ticket.
    Hope it helps

    Regards,
    Uzair from RepairDesk

  9. Change date on expenses

    I'd like to be able to backdate expenses since I usually only have time to enter items at the end of the week. Right now it automatically posts to the current date. Thanks

    2 votes
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  10. Add the ability for customers to add gratuity / tips to invoice!

    My customers frequently leave gratuity for services performed and often ask if to have it added to the invoice. What I would like is for a gratuity option to pop up when the customer swipes their credit card just like it does anytime you pay for other services like a salon or restaurant. I have not locked in on which credit card processor I'm going to use with RepairDesk, but this option would definitely make me choose one over another. Thanks!

    6 votes
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  11. Have the Customer Facing Display with Customizability options

    It would be great to have the display show our logo or more a welcome message. That or be able to edit the fields that it displays so the customer has something other than "work order display" to see. Maybe even a slide show of sales promotions. Its the first thing they see when they come in.

    6 votes
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    We have updated the “Customer Facing Display” widget exactly based on your requirements. Customer Facing Display is now the perfect companion for RepairDesk users that allow you to streamline checkout, displays order details & save customer’s signature on a work order using a secondary tablet.

    1: You can run a promotion with a slideshow banner.
    2: You can display your own store logo
    3: You can configure the widget according to your requirements
    4: You can use “Self Check-in” functionality along with the widget

    You can find more information here: https://www.repairdesk.co/customer-facing-display

    You can learn to set up from following knowledgebase article:-
    https://repairdesk.uservoice.com/knowledgebase/articles/1102397-how-to-configure-customer-facing-display

    If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co

  12. Custom fields for tickets

    sometimes when creating a repair ticket, you need more info to be added to the ticket, for example, if a device had previous attempts, or you need to enter a test parameter when ticket is created, or if the device have any history, or after finishing the repair sometimes you need to do some tests, and you need a ready field to enter the value of the test result instead of writing it every time in the notes,

    also for some devices a couple of questions are needed to ask the customer upon creating the ticket (i.e. device account info,…

    5 votes
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    We’re so excited to share with you what we’ve been working on for the last several months i.e. “Custom fields for repair tickets”.

    Our goal at RepairDesk is to empower repair shops including cell phone and computer repair stores, by providing them tools that help them move forward and today, we’re a step closer to that goal, with the release of custom fields.

    With custom fields, now you can create a text field for device type, color, special order notes, priority, or anything else that’s important to your workflow for a more personalized system that also gives your technicians clarity on repair jobs across the board and these fields are specific to each repair category. We hope you LOVE it!

    There are three types of custom fields you can create in RepairDesk:

    Textfield
    Dropdown
    Checkbox

    You can check knowledgebase and video to use custom fields functionality in RepairDesk

    https://repairdesk.uservoice.com/knowledgebase/articles/1921693-custom-fields

    If…

  13. gift certificate\ store credit option

    Option to add in a gift certificate, sell them in the POS and print two receipts one showing the purchase and one to act as a gift certificate. when a customer purchases a gift certificate it creates a record of the sale with the dollar amount available. later the customer can use the gift certificate as a form of payment you would enter the code off the printed gift certificate and it would deduct the sale off the balance recorded with that code.

    The same system could then be used for in store credits from returns.

    21 votes
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    RepairDesk has introduced loyalty and store credits module in “Enterprise version”.
    Store credits module will allow you to offer in-store credit to your customers instead of cash for trade-ins and refunds. This feature keeps a record of how much a customer has in-store credits, and allows them to use it to pay for repairs or purchases.

    With “Gift cards” module, you can sell gift cards to customers, so that they may be able to pay for a repair using the card instead of cash. This feature is designed to create gift cards directly from the POS that your customers can then redeem in the future.

    You can learn more about the “Store Credits” module from the following knowledgebase article:-
    https://help.repairdesk.co/knowledgebase/articles/1937059-how-to-use-store-credits-in-repairdesk

    Also, you can learn more from this video:-
    https://youtu.be/OMlWGA6tb58

    You can learn more about the “Gift Cards” module from the following knowledgebase article:-
    https://help.repairdesk.co/knowledgebase/articles/1937014-how-to-use-gift-cards-in-repairdesk

    Also, you can learn more from…

  14. Link Trade-ins with customers

    At the moment you will find the number of Trade-ins your customer has bought from you when you view their account info and not the number of Trade-ins they've sold to you. The system needs to be unified so that when we search a customer we can see what business they've done with us. It should also, like tickets and invoices , display trade-ins sold to us with a link to the trade-in.

    7 votes
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  15. Make Products that can be tied together

    Sometimes I sell products that are always or sometimes tied with another product. Like a plan attached to an activation fee, or shipping costs associated with a mail out repair, or accessories that may be suggested on sale. Can you add the ability to bundle products to the POS?

    6 votes
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    RepairDesk has announced an amazing feature “Inventory Bundle” to allow you to upsell and cross-sell items at your repair store.

    Using the feature, you can group two or more repair services together and make a service bundle, or pair multiple inventory items (accessories and repair parts) in a product bundle, or even better, do a mix-and-match with the option of creating a product/service bundle.

    The module is available in the “Enterprise Version” of RepairDesk.

    You can learn more about from the following knowledgebase article:-

    https://help.repairdesk.co/knowledgebase/articles/1942357-inventory-bundles

    If you are interested in setup it in your account, please feel free to reach out at support@repairdesk.co

  16. Enable conversion tracking with booking widget

    We use facebook ads and google adwords to drive traffic to our website. Currently it's difficult to see the conversions we are getting with this traffic for these ads. It would be great to be able to add conversion code to the confirmation page.

    7 votes
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  17. quickbooks

    would be great if we would like quickbooks online with repair desk

    13 votes
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  18. Searching Item Id takes way too long in Trade-in inventory

    Please make a field called 'item ID' so when searching with an item id it doesn't search every field. this is way to time consuming when having to update several devices at a time.

    7 votes
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  19. Create loyalty module

    It would be great it there was a loyalty module that we could turn on or off (depending on whether the merchant wants a loyalty program or not) with various settings I.e if they want to give points for rewards or just build up loyalty dollars that the customer could then use for payment or part payment ect. I would be great if the loyalty points/dollar balance was displayed on the customers receipt/mini invoice/invoice and also in email communications

    88 votes
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    RepairDesk has finally launched loyalty module in RepairDesk so you can better engage and retain your customers. Have your store offer a Loyalty Program to your customers and reward them for their business by offering them purchases in-store through loyalty points.
    The loyalty module is available in the “Enterprise Version” of RepairDesk.
    You can learn more about from the following knowledgebase article:-

    https://help.repairdesk.co/knowledgebase/articles/1936771-how-to-use-the-repairdesk-loyalty-program

    Also, you can learn more from this video:-
    https://youtu.be/Q3Va0eT-St4

    If you are interested in setup it in your account, please feel free to reach out at support@repairdesk.co

  20. Make repairdesk app

    We need a repairdesk app for iOS and android devices. The web based repairdesk is fine for Windows/Mac computers but on an iPad the web based version is hard to use

    41 votes
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