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Thank you for showing your interest and adding a vote for this enhancement. We have added this to our to-do list based on your votes.
We will introduce the option to add secondary contact (name, email, and number) in a customer profile from POS. You will be able to set if you want to send email or SMS notifications to the same contact along with the primary contact.
We will start working on the documentation and add it to our upcoming sprint soon.
Uzair from Product Team at RepairDesk
An error occurred while saving the commentTimothyGr commented
Primary will be available just for voice and SMS. Use Secondary for cellular data only: You might want to select this option if you're traveling internationally and you want to keep Primary for voice, SMS, iMessage, and FaceTime. Read - https://computools.com/server-side-development/