Can I upload device Pre or Post repair device condition image against a repair ticket?

RepairDesk allows you to upload pre/post device condition image. Its useful in a case if a customer comes with a broken or water damage device. Technician can upload pre condition and post condition board image in order to save his ass from being sued.

In order to add pre or post device condition go to the Ticket detail screen. Click the action button against the item for which you wish to upload the attachment. Select Upload Pre/Post Image.

A pop up will trigger that will allow you to attach the file for:

- Pre Condition Image(s)
- Post Condition Image(s)

You also have the option to edit (name and description) or remove an already uploaded image(s). 

Q.How can I send pre or post images to the customer? 
A.  RepairDesk don't have a direct option to send a photo to the customer within RepairDesk, however, there is following workaround functionality you can follow to make it happen.
1. Once you have the image, You can click on it. Right-click and you can copy the image path.
Check the screenshot attached.
  copy image address
2. Once you have the image path, you can go to the "Email/SMS" section of the ticket, you can draft an email or keep a canned response. Along with that, you can paste the image path in the email to send it to the customer.  
 3. this is how your customer will receive the email. 

2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Ticket Settings
  35. How Can I Export Repair Tickets To Excel Format?
  36. How can I set serial as the default input field when creating a ticket?
  37. How to upload attachments on repair ticket?
  38. Billable Hours
  39. Deposits Functionality In RepairDesk

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