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Recommended Hardware

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RECOMMENDED HARDWARE FOR REPAIRDESK

1.0 Cash Drawer

2.0 Barcode Scanner

3.0 Thermal Receipt Printer

3.1 Star TSP 100 (LAN Printer)

3.2 Star TSP 143 (Wireless Printer)

3.3 EPSON Printer

3.4 Star 650 Bluetooth printer

4.0 Label Printers

4.1 Inventory Labels

4.2 Inventory Serial Labels

4.3 Trade-in Labels

4.4 Ticket Labels

5.0 Signature Pad


One of the many benefits of using RepairDesk is that it has low hardware requirements. You just need access to Internet in order to get RepairDesk up and running.

However, you can use the following hardware to increase your business's efficiency.

We highly recommend the following hardware for RepairDesk because these hardware items are rigorously tested in-house by RepairDesk Team and therefore recommended for optimal usage of  RepairDesk. However, if you are using some other hardware, we cannot guarantee that you would have a hassle-free experience. 


DISCLAIMER: If you are using some other hardware, our support team will try their level best to solve any issues encountered by you. However, if there is no solution in sight, we will recommend you to get hold of our recommended hardware. 


I. Cash Drawer




Cash drawer is one of the core and recommended hardware components for any point of sale environment. RepairDesk works with any model of receipt printer-connected cash drawer.

To connect a cash drawer with receipt printer use RJ11 cable and set the receipt printer to auto-trigger the cash drawer before or after print.

To know more about connecting your printer with cash drawer, please follow the instructions outlined in this article. Mac users can refer to this article.

In order to know how to use cash drawer with Star TSP printer on iPad POS Register app, this article can provide you a comprehensive guide.


II. Barcode Scanner






You can use any USB based barcode scanner that can read and output printed barcodes. Scan barcode to quickly add items, open repair ticket or an invoice on POS. 

You can also use any wireless barcode scanner with RepairDesk. 


III. Thermal Receipt Printer




Star TSP 100 and Star TSP 143 wireless printers are recommended receipt printer for RepairDesk however any thermal printer (80mm paper size) will allow you to print docket receipt. Please note RepairDesk doesn't support a receipt printer with 58mm paper size. Moreover

You can also automate printing tasks via Google Cloud Print or Printnode so that every time you complete a transaction it automatically prints out a docket receipt just like as shown below.

 

a. Star TSP 100 (LAN Printer)

Star TSP 100 printer works well with the RepairDesk iPad POS Register app and is the most recommended hardware used worldwide. To know more about how to set up this printer, please follow the attached link.

b. Star TSP 143 (Wireless Printer)

To know about how this printer is integrated with RepairDesk, please follow the attached link.

Please note star TSP 100 USB printer doesn't work with the iPad POS Register

c. EPSON Printer

EPSON printer has been integrated with RepairDesk iPad POS Register app due to the high demand for this printer worldwide. To know more about how to setup this printer with Repairdesk iPad POS Register app, please follow the link here.

We also have direct printer integration for web app. To know how it works, please read the knowledge base article.

The list of models supported by our systems are listed in this link.

d. Star TSP 650 Bluetooth Printer

Star TSP 650 Bluetooth printer is only supported with the iPad app.

e. A4 Printer

Invoices and service receipts can be printed using any printer that supports (A4 & A5 page size)


Given below are the templates for service receipts that can be set in our system.

Classic:



Perforated:



Single Version of Perforated:



IV. Label Printer


1. Dymo Label Writer 450



You can use DYMO Label Writer 450 to print inventory or ticket labels so a technician can scan the barcode to open repair ticket.  

Please note down the paper size settings for Dymo Label 450:

Settings For Dymo Label 450:
a) if paper size height = 1 inch and width 2.1/8 inch
Repairdesk label Setting = width 54 and height 28
Dymo Label Printer setting = 30336

b) If paper size height = 1.5 inch and width 3.5 inch
Repairdesk label Setting = width 88 and height 38
Dymo Label Printer setting = 30321 

For more information about setting up Dymo Label 450 printer with RepairDesk, you can refer to this article.

2. Brother Label Printers
With the support of all wireless models, you can now setup the printer with RepairDesk iPad POS Register app by following just a few simple steps described here.


All wireless models are supported but the most recommended model to use is QL-810W


a. Inventory Labels
You can set the inventory labels template from module configuration. Further details can be found here.

By default, following inventory labels are used in our system.




You can also use professional inventory labels as shown below



For new inventory label designs, DYMO Label Writer Address Labels 89 x 36mm 99012 is recommended.

However, to use this template, barcode type should be "Code 128" from label settings. Default size for professional label design is 88mm x 27mm.

b. Inventory Serial Label Template
Inventory serial label templates are used to set customized layout for printing labels according to our required format. Both default and professional labels can be used.

Default label is as shown below



Given below are the designs for professional labels


c. Trade-In Labels
Trade-in labels are used to track trade-in items through barcode shown on labels.

Given below is the default template for trade-in label


Following is the layout for professional template



d. Ticket Labels
Our system also allows using different ticket labels depending on your business requirements.
Following are the default and professional templates layouts that exists in the system.



Note: The important thing to consider about these labels is the label sizes. You have an option to set custom label sizes from Module Configuration --> Label Sizes and you can set the dimensions for label sizes in provided fields.


For new inventory and ticket label designs, DYMO Label Writer Address Labels 89 x 36mm 99012 is recommended.


Note: You can also edit the existing templates to add customized content in label templates. To edit the templates, head to Module Configuration --> Template Editor --> Hit Action button against template that you want to edit.



You will get the following screen where you can hit the Source button to add a logo by replacing the existing URL.


V. Signature Pad




While booking a repair job you can use Intuos CTH-480/S3-C to record customer signature. You must set the tablet settings to open signature screen in the same place each time.

OR

We would recommend you to use customer-facing display widget to capture customer signature using any tablet i.e. iPad. More information about this is available here.

If you are facing issues in setting up your hardware, please get in touch via email: support@repairdesk.co  

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