General

  1. Special Order for Non-Stocked Items

    This idea is a very important one from our old system.

    Rather than how the special ordering is for tracked out-of-stock inventory items, I would like to add to the PO/Special Ordering section. Rather than only inventoried items, it'll allow us to place a "custom item" where we put the details, pricing, and costs of the part to be tied to a ticket, thus creating a custom PO.

    When it creates this custom PO, it'll trigger an email for the admin/manager roles to alert them to an special ordered part for non-stocked items. Saves the headache of adding every known…

    14 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are going to develop “Special Parts Ordering” functionality in RepairDesk that will allow you to order special parts from your supplier and use it for repair ticket if you don’t usually keep it in stock.

    - You will be able to instantly create a part order request on a fly with ticket reference.

    - Admin/User will be able to track the parts that are in waiting, received or consumed

    - When parts are received it will notify the technician/customer that the special ordered part has been received and it will automatically be used/consumed on the ticket

    - Once a part is consumed, it will be archived

    You can check the functionality workflow from this link. Please feel free to share your feedback on this.

    https://rddeveloper.invisionapp.com/public/share/CQ13JQBLYR#/screens/477325589

  2. A POP SCREEN THAT REMINDS YOU TO OFFER ACCESSORIES BEFORE CHECK OUT

    It would be good to have a pop up screen before check out that tells the person making the sale that they should offer the costumer a phone accessories at a discount price or simply just to offer a phone accessories to a costumer.

    36 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Increase upselling and revenues with RepairDesk "Suggestive Sales Alerts **

    We are going to develop “Suggestive Sales Alert” functionality in the “Enterprise version” that will allow you to upsell products to your customers and increase sales by displaying sales items to your front desk staff.

    - Option to display selected items whenever a ticket is created, re-opened or you checkout so your staff can sell more.

    - Offer commission to your staff on upselling to boost sales.

    - Have advantageous deals for your customers.

    - Have a dedicated report to check your upsells and track which staff member has more attachments in sales along with his/her commission.

    Please check the functionality workflow from this link and share your feedback.

    https://rddeveloper.invisionapp.com/public/share/HG12YBUND8#/screens/477222331

  3. Need to be able to track billpayment and new activations.

    If the customer comes back next month I can see what he pay before and what carrier is currently using.

    2 votes
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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. create a random code ID such this G78-64S-TTS2 for customer online tracking

    a customer can check the status of his repair, replay to a ticket, approve a repair etc.

    if you guys would like to see this feature in action let me know, one of the best tools my company has implemented.

    im on a trial version and this is one of the features that is keeping me from being with your software, i have it with my own ticket system and this works like magic.

    9 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Personalize the customer form

    Is there a way to personalize the customer form to get more informations from the clients?

    1 vote
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    started  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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