General
138 results found
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Make Serial/imei number and passcode a mandatory fielt in the POS
Since my technician like to forget to enter the serial number/ imli number and the passcode when they make a ticket/invoice in the POS System, it would be good, if this two fields would be a mandatory field.
And that the tickets is automatically unassigned and that the person who creates the tickets has to assign it to a certain person.3 votesWe have added triggers through which you can control employees to add IMEI and serial while creating a ticket.
for further assistance, you can refer to the KB link.
https://help.repairdesk.co/knowledgebase/articles/1895251-repair-module-configuration -
Have both SKU and Barcode field in products (Especially accessories)
At the moment a product can only have one SKU/Product code and does not allow both a SKU/Product code as well as a barcode.
It would be very helpful to have the SKU & barcode both in the system as almost every accessory will have a separate code for SKU and barcode it would mean two things,
firstly the suppliers cannot recognize a product if you only put barcode on the purchase order as they cannot recognize the product by barcode,
However if you have the SKU instead of the barcode then you cannot scan to the POS if we…
4 votes -
Option to show "Price" as inclusive of tax in POS
Within the POS, once you add a product to a new sale, it shows price as tax excluding.
So for example if the product price is $20, it will show up as $18.18
I believe staff may get confused when discounting a product as they need to work out the price without tax and may accidentally put in the wrong price as they are not used to dealing with pre tax figures.My suggestion would be to have the option to show this in inclusive of tax figures if it is necessary for your individual store.
3 votes -
Let the cash register automatically close at midnight every day
Since the technician might forget to close the cash register when he leaves the store, it would be good, if the cash register automatically ends the shift every day at midnight!
1 voteOur updated cash register functionality allows you to set the “automatic” closing time of the cash registers.
Once you set it, the system automatically closes the register at the same time if you forget to close it.
You can also set a reminder notification to your employees before the closing of the shift.You can learn more about the updated functionality from the following knowledgebase article:-
If you have any questions/feedback, please feel free to send us an email at support@repairdesk.co
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Paypal Payment Integration
The paypal payment integration will give the customer the ability to have your customers pay their invoices online via the Paypal Portal. They will get payment links when you send them invoices.
6 votesPayPal payment integration can be setup in minutes. Check out the instructions from this link: https://repairdesk.uservoice.com/knowledgebase/articles/872478-how-to-setup-paypal-payment-integration
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Can we have option to print price on Ticket Labels when printed on Label Machine?
Ticket Labels will only print repair, can we print total price as well please. ?
2 votesWe have added ticket label template so you can customize label according to your requirement.
To add price please head to settings >> manage templates >> ticket label template and add price tag.
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Make the repairs and accessories/parts clickable/editable under "manage inventory"
At the moment, we have to go to inventory-->manage inventory and then go to a repair, go to action and type update.
However it would be more comfortable, if you can click on the item id and then the software automatically opens the next screen, where you can edit the repair / accessories and part with only a few clicks.
1 voteWe have made item ID clickable on inventory, invoice, purchase order and RMA.
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Accesories, Parts and Mobile needs Saperated from POS
Hi Usman,
In repair desk under accessories we get a merged list of accessories, parts and mobile which needs to be separated into three 1) Accessories 2) Parts and 3) Mobile and accessories should go under accessories, parts under parts and so on. Moreover, in search bar it searches the product only by name there is no other option of searching the devise by brand name or devise name.
3 votesWe have updated this functionality that automatically separate accessories, parts or mobile items.
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Make Address a config option on checkin
One of our stores was using the address field to collect geographic info on the customers to better understand target markets. as well as to have a way to ship items not picked up back to the customer. We had this as a field on the customer checkin screen but it was removed. If your going to add new functionality then decide to remove it you need to make it an option for the shops that were using it.
1 voteHey Michael,
We have added address field trigger in Walk-In Widget. To enable please head to settings >> Walk – In Widget.
Usman
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In trade in section it's has too many mandatory fields. Such as customer name and driving licence number and imei these should be optional
Trade in sections has too many mandatory fields please customer name driving licence number and imei number should be optional as we buy in bulk from a supplier and need section just showing what handsets we have in stock what networks and condition etc
1 vote -
Purchase Order Error on GST & Inventory
I am writing in reference to purchase order. When we make a new purchase order without adding price and GST and after receiving order when we try to add the prices in purchase order it does not appear in inventory. In short, the cost price does not update automatically in inventory even after updating prices in purchase order.
Moreover, when we add prices in purchase order and if the quantity of product is more than 1, it multiples the price with the quantity but fails to multiply the GST with the same number of quantity and just add the GST…1 voteWe have fixed reported issue.
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Displaying Records
Is it possible to display more than 25 records own a page?
minimum 200 would be ideal. Alternatively let the user select how many records per page they would like to see 50,100-150,200 etc1 voteHi Peter,
We have increased the limit of records. We have also given option to change display of records on each listing page.
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Multi store POS, Repairs and Other items Needs to be as Mirror
Hi All
I am using Two stores with Repair Desk. My both store locations in same city and same state. We provide same service and prices at both store. My idea is that Both store needs to looks like identical beside inventory. So repair price, unlocking price,POS needs to get updated when you update at one store and needs to look Same.1 vote -
For Ticket Label info to be editable!
For Ticket Label info to be editable, so we can add Price, IMEI or color of device.
1 voteYou can update ticket label info using WYSIWYG Editor. Head to settings >> Manage templates to edit ticket label
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Improve Filters
Create filters for tickets and invoices that show just uncollected or open tickets, for example to see my open tickets I have to select a bunch of different ones like Repaired, completed, waiting for customer, etc. it would be nice have a filter for Uncollected that showed everything that has not been picked up. The same for Invoices that shows all but Paid
There may be a issue in dealing with the status, especially custom ones. The system has no clear definition in the status to say if the item was received by the customer. You could disregard the status…
1 voteYou can create custom ticket status from settings >> order status and map them against open, closed or warranty repairs etc.
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Need Company lookup when doing POS
When doing a POS, can only do search by customer name. We need to have facility to lookup by company name as well
1 voteYou can now search customer by phone, mobile or company name.
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A WYSIWYG (what you see is what you get) editor for invoices, tickets, Receipts, etc...
Every phone store has his own design for their invoices, tickets, etc.. So there should be a WSYIWYG Editor for them, so that every store can add the things they needed for a proper invoice.
3 votesHey Michael,
Thanks for backing this project and we have added WYSIWYG editor that allow you to edit ticket label, invoice, estimate or docket receipt.
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Tax on repairs
Tax for repairs in just over half of the states here in the US is based on parts only not labor. The system currently only allows Taxable or Tax exempt, we need a way to calculate taxes based on the retail price of the parts used for the repair.
One suggestion is to add an additional field to the repair item for labor cost. If a value is added in this field then this amount would be taken off the total price when calculating tax. This would have to show up on the invoice\ticket so it could be adjusted if…
1 voteWe released this feature a while ago and if you want to charge tax on repair cost only please head to settings >> module settings >> repairs >> and enable charge tax on part cost price only.
Once enable when you will book a repair job it will only charge sales tax as long you have selected a part on step 4. For more details please email support@repairdesk.co
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Terms and Conditions with Signature on separate Page
I would like to have Ts & Cs with the Signature on a separate page that will be linked to the entering Invoice, which I can load it on my iPad in front of counter where customers can review the Ts & Cs then Sign.
There will be a button for them to Touch and the signature will then be added into the entering Invoice. The existing function I don't really know how to utilize it! Should I turn the monitor and pass the mouse to customer for them to see all details on my screen?
2 votesWe have completed work on Walk In Widget and you can check this article that walks you through this feature: http://goo.gl/yoaYLa
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Integration Of Xero With RepairDesk
It would be great if repairdesk integrated with other platforms that I use for the day to day running of my business. i.e Xero: for end of day takings, deputy: for logging in to pos and tracking staff hrs, tyro payments: integration of my eftpos machine to reduce manual error, collect rewards: rewards system.
7 votesWe have completed integration with xero accounting. Head to settings >> xero accounting to test this feature.
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