Restocking fee in % and If Returns are defective can't go back to inventory
If customers is returning something we charge 15% restocking fee. But if the item is defective we also need the option to flagged so will not go back into the inventory.
We have introduced refund option for partial paid invoices along with restocking option.
You can go to Store Settings > Under Refund Settings > You can set restocking fee option in % or value to charge from the customers.
You can learn more about it from following knowledgebase article:-
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Roger Clements commented
Does it charge it on whole ticket amount or just the parts cost? If the later which is what I do, is it cost cost or the retail cost of the part?