General
289 results found
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Make payment selection Mandatory
Currently when you go to the check out screen, the payment default is cash. My employees are forever just running the payment as cash when it should be credit because they forget to change it. I think there should be no default and the system should not do anything until you deliberately select your customers payment method.
4 votes -
Add some functionality to the calender book in widget
The calendar book in widget needs some updates, currently it does not store the customers address when they book, does not offer the ability to enter a mobile number which means the sms api will not send a message to the customer confirming their booking.
my business is fully mobile so these features would make a huge difference for us
1 vote -
Add more custom options to Appointment Calendar Widget
Have the ability to add more custom options to the Appointment Calendar Widget such as the customer being able to select an address from the pick up options for drop off points.
8 votes -
add an extra level of nesting
We have more than 5 suppliers of LCD for each model of iphone.
We could do with a "folder" as such so that when we select the "Part" we can take one from a specific manufacturer in the inventory. As LCD replacement is probably the most used repair, having 10 or more "LCD's" showing in the parts section is messy
1 vote -
Re Number Inventory
AS a part is added to inventory it generates and item ID.
I need to be able to change that ID No. This is so when I add parts I can put them within a range that I set for each device. It would also be nice if when I am editing inventory item it remembers the page I am on so I dont have to do a search every time
4 votes -
enable A5 print option via google cloud print integration
currently only prints in A4 which we do not use - too big and bulky - we find more customer keep receipt on A5 size
3 votes -
Security Audit
A simple audit trail, for now if its just a record when an invoice is deleted or the total changed after payment was recorded. You have a good module to track starting and ending cash in the register however if an invoice was deleted without record the numbers may not be relevant
2 votes -
Customise Booking Widget
Allow us to;
- Choose which fields and customer signature to include or exclude
- Choose which fields and customer signature are required
- Delete generic choices in "How did you hear about us field"
- Go straight to booking page and let user fill out Manufacturer and device fields
Make the container box for the booking form dynamic. At present when new Terms and Conditions are added and are a bit longer than the generic ones there is a scroll bar.
9 votes -
Add Discount to Customer
It would be great to add an discount percentage to each customer
because we got a lot company which work with us an they got always 15% or more discount
so it would be usefull if we could add the option discount when we add or edit a customer0 votes -
intergrate with CloudCTI
would be great if you could incorporate this as we get a lot of customer enquiries and this would help track them within RD and better service existing customers. ideally would like, when you get a call RD pops up with a message displaying current customer info or a new lead pop up if not in system.
3 votes -
Able to delete walkins without creating a ticket
Currently if a walkin is created by accident or a duplicate you have to create a ticket to delete it. It would be great if there was a delete button for the walkins next to the view button.
7 votes -
Add Ability to Change email leads are sent to
It would be great to be able to choose what email address leads are sent to rather than just to the admin email. This way we can choose to send them to a generic email that any of our team can respond to.
0 votes -
Separate the inventory
I suggest to sparate to accessories, mobile and parts each of them to saparet tab to be more clear for the users
32 votes -
Sync with Magento website
RepairDesk has all the data capabilities neccesary to sync with Magento (picture, description, SKU, qty in stock etc).
It would be great if your products could sync with your Magento site, similar to a Quickbooks > Magento sync etc.
That way you could have your products show up on your online store and control stock from what is in RepairDesk.4 votes -
organisation of items
Thought of something about RepairDesk. Apart from the other things I need in the software how about organisation of items. I.e. Able to put repairs in your own order of importance. Also put models in order of importance. There are lots of models of Samsung for instance but we would never see them. Would be nice to put the most regular models at the start
11 votes -
Last added Filter inside costumers
We really need to filter the new costumers in order to know which are the ones we already sent reviews, so we need a ‘last added’ filter
3 votes -
add a tips window prior to the close of the sale.
With my currant pos system my techs get a lot of tips. It's a window that pops up and asks the customer how much they want to tip if any at all. After they choose then they sign the screen and choose how they want their receipt. Either printed, email or text.
7 votes -
Remove ReVamp items from automatically going into Low Stock Report
My Low Stock Report now has 508 Items that are showing up instead of the 10-20 that I usually want to manage. I want to remove ReVamp from the system now since it's changed everything it seems. Can I do that?
2 votes -
Emails received when putting a note on a ticket should show what ticket that note relates to
When you add a note to a ticket under the email notification it will email that note to our designated email address.
However the email will not show any information about the ticket and will only show the ticket number.
Ideally if the email showed customer name, Device and task, potentially a manager could monitor all important notes on ongoing jobs just by reading the emails notifications.At the moment the email comes as follows.
"Customers device found to have extensive water damage, we have been in contact with customer and are awaiting response on whether to proceed with water…
2 votes -
Automatic Two-Way Google Contact Sync
Let the software push new customers to Google Contacts. Contacts created in Google Contacts should automatically show up in Repair Desk. A contact that is deleted in either place should automatically be deleted in the other place. This is already used by companies such as Timely. It would be a useful way to sync contacts to an email marketing program. It would be useful because then new customers in RepairDesk will show up with their name on my caller ID! As soon as someone calls, I can add their name on my phone, and already have the customer record started…
1 vote
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