General
138 results found
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SERIALIZED INVENTORY
Easily track vendor failure rates. Know everything about every inventory item: where you got it, when, how much you paid, which vendor, which batch, and more.
1 voteHi Michael,
I am pleased to inform you that serialized inventory feature is live now.
Check out the details of functionality from this link:-
https://repairdesk.uservoice.com/knowledgebase/articles/930741-serialized-inventory -
Add the ability to create a stocktake
We need the ability to create and complete stock takes, to create a list and have the value of all stock on hand with the click of a button showing how many of each product we should have on hand, then we can manually count and verify
6 votesInventory counts that helps you to stay on top of your inventory movements and identify any discrepancies faster is live now.
For more information on how to step please visit our knowledgebase: https://repairdesk.uservoice.com/knowledgebase/articles/1119253-how-does-the-inventory-count-functionality-work
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1 vote
This feature has been added to RD platform.
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Purchase order does not display SKU
Purchase order export (or send to e-mail with pdf attachment) does not display SKU. This is vital information in my eyes.
1 vote -
Edit stock count directly in inventory
https://app.repairdesk.co/index.php?r=inventory/accessories
Edit stock count directly in list without having to go into "update" or export/importing. Like you can with the price/cost fields.
5 votesThis feature has been added to RD platform.
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Faulty parts recording and counting
Is there a easy way to record a faulty part?
for example, when my technician found the screen allocated to him is faulty, then he grab another one, so this job actually used 2 screens. we can go to edit the ticket to add another screen. It's a slow process especially when 20 phones in front him.
The system don't give any report about how many faulty parts we had in stock during last week or last month.
Is there a quick way to do it and the system can give a report after weeks, months?
8 votesWe have added parts consumption report. Head to reports >> parts report or click this link: https://app.repairdesk.co/index.php?r=stats/partreport
Don’t forget to post your feedback in comments.
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Manage Repair Ticket Via POS
There should be a feature that allows you to open repair ticket from POS (kiosk mode), add accessories and complete the transaction by adding payment which in turns update invoice and ticket status as "Repair & Collected"
Also admin can search repair ticket via ticket ID, IMEI, customer name or drop off date.
2 votesWe are excited to announce manage repair ticket via POS is completed.
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More detailed sales report on repairs
https://app.repairdesk.co/index.php?r=stats/salesbytype&for=1
I was expecting this to show me detailed info of which repairs is sold, not just "Repairs". Can't seem to find anywhere to get stats on that?
2 votesWe have have added Sales Summary & Sales By Item Report. Cash In / Out Report will be added by next week.
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Speed improvment
I'm using this program from 2 different locations and my internet speed is pretty good, but it takes 5-10 secs to load up, especially "ticket section". I assume it will getting slower when more tickets have been created.
Is there any improvement can be done from your server? or make the program thinner so it'll load faster?
I've tried to use less image files to make it run faster but didn't see much improvement.
1 voteWe have optimized application source code which has improved page load time significantly. Can you check if it has improved on your end?
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a "Search" function on top of the first page
It would be great to have a search box setup on the top of the first page, searches "ticket no.""Customer Name""IMEI"..etc.
This way we can find what's in the system when a customer claims a warranty repair.I have to go to the ticket page to search at the moment, it works but slow, it always take 5-10 secs to load the ticket page because this program is cloud based and depends on the internet speed.
1 voteHey Jack. We have added quick search that enables you to find a ticket, customer or on invoice.
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Enter reference number in payment offline credit card
The ability to enter a reference number when you take offline credit card payment. This is useful when using a 3rd party payment terminal which gives you unique payment reference for that transaction. Should ofcourse be optional and not mandatory.
This should also be visible on the ticket itself and in the reports (internal, not on the customer side).
2 votesWe have added an option to enter reference number (optional) in case of offline credit card.
You have also ability to process multiple payment types for a single transaction now.Check out the details from this link:
https://repairdesk.uservoice.com/knowledgebase/articles/898113-split-payment-between-multiple-tender-types -
POS End of Day Closing and Reporting functions
Retail operations need to settle up at the end of day (or shift). This means making sure all reported revenue reports for the day match payments, credit, refunds, cash, etc and floating cash sums. Variances have to be noted. Settlement accounting or reports need to be generated and saved for historical review.
The net sales volume ($) for the day can be transferred to the accounting function, where ever that is.7 votesThis feature request has been added to RD
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Sell Your Gadget - Widget
This widget should allow customers to receive instant quote when they select device, model, color, network, device condition, payment preference, mail in or pick up & provide customer information.
Once customer submit inquiry it will generate a lead in system and an email should be sent to admin & customer with further instructions.
Once admin update lead status as “purchased” device will be added to inventory.
Admin can create listings of handsets with pre-set buy prices.
1 vote -
Add Part or Labour From POS
While booking a repair job on POS there should be an option that allows you to select which part you will be using for this repair.
If there are no part left in stock and the customer will have to wait it will display item estimated restock date which is also linked to item purchase order.
Demo: https://goo.gl/RcF5MG
1 vote -
Repair Booking Widget
Users can embed javascript code on their website that will then allow customers to book repair by selecting their
1- device manufacturer,
2- device model,
3- device problem,
4- basic customer informationCustomers can use an iPad, computer or a mobile & based on the selected options they will be given a repair quote
They can book by filling up an inquiry form which will generate a lead in RepairDesk software.
The technician would then open the lead & convert it into a customer & ticket.
1 vote -
0 votes
We have launched our new iOS app that allows you to upload pre/post images.
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Add Discount to Customer (Wholesale Pricing For B2B Customers)
It would be great to add an discount percentage to each customer
because we got a lot company which work with us an they got always 15% or more discount
so it would be usefull if we could add the option discount when we add or edit a customer0 votesAbility to specify tiered pricing for retail & wholesale customers within same product along with third party billing is available now.
Checkout this knowledge base article for step-by-step installation: https://repairdesk.uservoice.com/knowledgebase/articles/1109776-how-to-create-customer-groups-and-enable-third-par
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Add notes to customers section, also store credit customer has in total, and customer rewards incentive program
Add loyalty points to customer names - reward programs at preset totals we choose
also if customer has store credit would be nice to add to and from total with a breakdown of when and why0 votesRepairDesk has introduced loyalty and store credits module in “Enterprise version”. Store credits module will allow you to offer in-store credit to your customers instead of cash for trade-ins and refunds. This feature keeps a record of how much a customer has in-store credits, and allows them to use it to pay for repairs or purchases.
You can also track complete store credits history from a customer’s profile or store credits report.You can learn more about from the following knowledgebase article:-
https://help.repairdesk.co/knowledgebase/articles/1937059-how-to-use-store-credits-in-repairdeskAlso, you can learn more from this video:-
https://youtu.be/OMlWGA6tb58If you are interested in setup it in your account, please feel free to reach out at support@repairdesk.co
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